Microsoft
PURIDA INKAEW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Knowledgeable Application Engineer evaluates and integrates software throughout sales cycle to drive meaningful solutions and increase sales. Collaborates with developer team, project managers and salespeople to implement application designs supporting customer needs and technical challenges. Offers product training, testing and continuous improvement for cost-effectiveness and market leadership.
Overview
10
10
years of professional experience
Work History
Application Support Engineer
DIV-HR&LEGAL APPLICATIONS
07.2022 - Current
- Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
- Addressed technical issues and guided end users through resolution.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Assisted with the integration of third-party applications into existing systems, enhancing overall functionality.
- Collect system requirements from users to develop the system.
Leader IT Support
TRUE-E-LOGISTICS
04.2020 - 06.2022
- Lead and manage a team of 12 agents
- coordinate internal and external company activities
- handle cases
- provide knowledge to the team.
- Prepare weekly and monthly reports, as well as monthly work shift schedules.
IT support Technician
TRUE-E-LOGISTICS
1 2019 - 5 2020
- - Analyze and troubleshoot basic system usage - Coordinate problems to forward to the relevant deparment. - Follow up the problem occurred until complete - Escalate incident to next higher level of support (3rd Party) when an incident cannot be resolved by IT support - Record data that occurs for report to deliver team leader
Project Coordinator
Ultitech
01.2015 - 12.2018
- Coordinate Project AIS internal and External.
- Config and Setting Command to AIS.
- Report and Document.
- Check the stock of equipment
Education
Bachelor of Science -
Rajamangala University of Technology Tawan-ok Chak
04.2001 -
Skills
Motivating Teams
Process Improvement
Incidents management
undefinedPersonal Information
- Age: 31
- Date of Birth: 02/27/1993
- Marital Status: SINGLE
Software
K2
SAP-RE
E-signature
Languages
English
Native language
English
Intermediate
B1
Interests
Movie
Music
Art
Technology
Timeline
Application Support Engineer
DIV-HR&LEGAL APPLICATIONS
07.2022 - Current
Leader IT Support
TRUE-E-LOGISTICS
04.2020 - 06.2022
Project Coordinator
Ultitech
01.2015 - 12.2018
Bachelor of Science -
Rajamangala University of Technology Tawan-ok Chak
04.2001 -
IT support Technician
TRUE-E-LOGISTICS
1 2019 - 5 2020
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