Punika Tangprakhon
Bangkok
Summary
Focused administrative professional with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, people and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Recognized skills in, mediating between employees, working with people from diverse backgrounds and in coordinating complex projects and cases.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Visa Team Lead - Manager
Black Sheep Restaurants
01.2023 - 05.2024
- Created and managed processes and procedures for visa processing for immigrant and non-immigrant applications for the entire restaurant group (44 outlets as well the corporate office).
- Liaised with legal teams and immigration candidates (individuals and organizations) to answer questions, resolve issues, and explain immigration policy.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Identified potential issues and concerns and proactively escalated to stake holders and executive committee to ensure timely case management.
- Maintained up-to-date knowledge of changing immigration laws and policies, providing accurate information to applicants, company stake holders and executive committee.
Office Assistant
Cocking & Co LLP
11.2021 - 01.2023
- Filed court documents and legal pleadings with court clerks as well as other law firms on behalf of the firm.
- Ensure that all legal documents and briefs are properly organized, scanned, and collated according to court/internal standards.
- Significantly improved efficacy and communications between legal teams as well as support staff.
- Maintained strict confidentiality while handling sensitive information, protecting both clients and the firm.
- Additional responsibilities include clerical tasks, office inventory and ad-hoc responsibilities.
Assistant Manager Student Services
Webster University Thailand – Cha Am
06.2019 - 05.2021
- Provide immigration related services (visa renewal, 90-days reports, report of residences, visa cancellation) to over 100 students annually.
- Coordinated closely with other agencies and staff to provide comprehensive support during every step of the enrollment process.
- Create finance requests, reports, and track all departmental financial expenditures, increasing accuracy, and reducing discrepancies.
- Coordinate and plan events, trips and activities including orientation and graduation.
- Serve as liaison and translator between foreign and Thai staff.
- On-call for emergency situations to help and assist students and staff.
Administrative Assistant & Concierge
Y Wellness Clinic - BodyConscious
05.2018 - 05.2019
- Implemented, managed, and trained staff members in "SmartND" clinic management software.
- Prepared purchase orders, itemized billing and all administrative documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Contact point for guests providing tailored concierge and reception services.
Health and Wellness Reception
Chiva Som International Health Resort
06.2014 - 05.2018
- Scheduling and management of every guests’ daily activities.
- Communicating the guests needs, concerns and schedule changes to all related departments.
- Preparing and managing all bills and related paperwork including itemized charges, taxes, and deductions.
- Established a welcoming atmosphere by maintaining professional reception areas and addressing visitor inquiries promptly.
Butler
Chiva Som International Health Resort
05.2017 - 01.2018
- Acting as the personalized central access point for all resort activities and services.
- Quickly and pleasantly addressing all guest questions and concerns.
- Maintained high standards of cleanliness and organization throughout, resulting in a consistently welcoming environment for guests.
- Collaborated with other staff members to ensure cohesive operation of all domestic matters.
Education
Bachelor of Arts - English
Chiang Mai Rajabhat University
Chiang Mai, Thailand01.2014
High School Diploma -
Nareerat School
Phrae, Thailand01.2009
Skills
- Deadline Management
- Document Verification
- Verbal and written communication
- Complex Problem-Solving
- Office Administration
- Customer Service
Certification
- Family Educational Rights and Privacy Act (FERPA) - 2021
- General Data Protection Regulation (GDPR) - 2021
- Equal Employment Opportunity Training – 2021
- Practical English teacher training course - (YMCA Sao Hin Chiang Mai; 2011-2013)
Languages
Thai
Native language
English
Proficient
C2
Russian
Elementary
A2
Chinese (Mandarin)
Elementary
A2
Timeline
Visa Team Lead - Manager
Black Sheep Restaurants
01.2023 - 05.2024
Office Assistant
Cocking & Co LLP
11.2021 - 01.2023
Assistant Manager Student Services
Webster University Thailand – Cha Am
06.2019 - 05.2021
Administrative Assistant & Concierge
Y Wellness Clinic - BodyConscious
05.2018 - 05.2019
Butler
Chiva Som International Health Resort
05.2017 - 01.2018
Health and Wellness Reception
Chiva Som International Health Resort
06.2014 - 05.2018
Bachelor of Arts - English
Chiang Mai Rajabhat University
High School Diploma -
Nareerat School
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