Opera
Pritam Kumar
Sales And Marketing Manager
Bangkok,10
Summary
Proven leader in sales and marketing, adept at driving growth and building relationships, as demonstrated at The Seasons Group. Skilled in CRM management and team leadership, I increased sales revenue through strategic marketing and effective negotiations. Excel in fostering guest relations and business development, ensuring high levels of customer satisfaction and repeat business.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Sales and Marketing Manager
The Seasons Group
07.2024 - Current
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
- Managed sales promotions and marketing strategies on major social media sites.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Front Office Associate
Greenpark Hotels and Resort
06.2023 - 01.2024
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supported sales team efforts by identifying opportunities for group business during peak seasons or special events at the hotel property.
Business Development Executive
Byjus Think And Learn
03.2022 - 10.2022
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
Front Office Trainee
The Seasons Hotels Pattaya
06.2019 - 12.2019
- Enhanced guest satisfaction by providing exceptional front desk service and addressing inquiries promptly.
- Handled challenging situations effectively, resolving guest complaints in a professional manner.
- Assisted in the planning and execution of special events, ensuring that guests received a memorable experience during their stay.
- Streamlined check-in and check-out processes for increased efficiency and reduced waiting times for guests.
- Maintained accurate records of guest reservations, payments, and special requests for improved organization and communication among team members.
- Created and maintained detailed records of all office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
Education
Bachelor of Science - Front Office
Nips School of Hospitality
Kolkata 08.2018 - 08.2021
Skills
Team Leadership
Software
CRM
IDS
Sales Force
Timeline
Sales and Marketing Manager
The Seasons Group
07.2024 - Current
Front Office Associate
Greenpark Hotels and Resort
06.2023 - 01.2024
Business Development Executive
Byjus Think And Learn
03.2022 - 10.2022
Front Office Trainee
The Seasons Hotels Pattaya
06.2019 - 12.2019
Bachelor of Science - Front Office
Nips School of Hospitality
08.2018 - 08.2021
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