Prinya Boonsoros

Key Responsibilities:

• Supervised Passenger Services: Oversaw passenger check-in, boarding, and customer service operations. Lead ground handling team, ensuring high levels of efficiency and customer satisfaction.
• Managed Baggage Services: Coordinated baggage handling, tracking, and delivery. Implemented procedures to minimize delays and loss, and led a team in resolving baggage-related issues.
• Directed Ramp Operations: Supervised ramp operations including aircraft loading, unloading, fueling, and maintenance. Ensured compliance with safety standards and efficient turnaround times.
• Oversaw Flight Operations: Coordinated with flight crews and air traffic control to ensure timely departures and arrivals. Managed pre-flight checks and post-flight inspections.
• Implemented and Managed Automation Programs: Led deployment and optimization of various automation systems, including: Self-Service Check-In: Implemented and managed self-service kiosks, improving check-in efficiency and reducing wait times for passengers.
  Self-Bag Drop: Introduced self-bag drop stations, streamlining baggage check process and enhancing customer convenience.
  Lounge Management: Oversaw automation solutions for lounge access and management, improving guest experience and operational efficiency.
  Aircraft Turnaround Management: Utilized automated systems for monitoring and managing aircraft turnaround processes, resulting in reduced turnaround times and safety.
  Local Proficiency Check: Implemented automated systems for local proficiency checks, ensuring compliance with regulatory standards and enhancing staff competency.
  Departure Control System (DCS): Managed integration and operation of DCS, optimizing departure processes and improving accuracy in passenger and flight data management.
  
• Provided Training to Ground Handling Agents: Developed and delivered training programs on automation systems and operational procedures. Assessed training effectiveness and made necessary improvements.
• Participated in Meetings and Training: Regularly attended meetings and training sessions with aviation authorities and other stakeholders to stay updated on industry regulations and best practices. Contributed to discussions on operational improvements and compliance.

Achievements:

Spearheaded the implementation of an automation program that led to a increase in operational efficiency and reduced manual errors.

Enhanced training effectiveness by designing and delivering comprehensive programs for ground handling agents, resulting in improvement in operational competency and increase in overall job performance.

• Ground handler for Etihad Airways
• Delivered one-on-one training sessions, addressing individual needs and providing tailored support to ensure comprehensive understanding
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Provided exceptional customer service, addressing passenger concerns promptly and professionally.
• Assisted passengers with special needs, ensuring comfortable and positive travel experience.
• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.

• Improved internship experience by efficiently managing assigned tasks.
• Gained practical experience in various aspects of field, applying academic knowledge to real-world situations.
• Developed professional skills through hands-on experiences, including flight documentation,local procedures and effective communication.
• Sorted, organized, and maintained files.