Experienced in building and maintaining strong client relationships, driving revenue growth, and developing tailored solutions to meet client needs. Proven track record in identifying opportunities and implementing strategies to maximise customer satisfaction and retention. Known for collaborative approach and excellent communication skills.
• Play a hunter role and be responsible for acquiring new clients
through a consultative selling approach.
• Manage customer expectation and timeline of the project.•
• Build and maintain excellent relationship with the client.•
• Build and maintain excellent relationship with the client, manage renewal contract plan as well as seek the upsell opportunity for the existing customer.
• Manage the system usage issues for the client as well as give the knowledge how to use the system for the client.
• Responsible for IT project management and give a consultation about IT project implementation to the client as well as maintain relationship with the client as well as achieve revenue target of the year.