Summary
Overview
Work History
Education
Skills
Additional Information
Typing Skills
References
Timeline
CustomerServiceRepresentative
Preeyanut Kampradub

Preeyanut Kampradub

Customer Service Representative
Sakon Nakhon

Summary

I'm Preeyanut Kampradub, an experienced Customer Service Specialist with over eight years in the field. I specialize in overseeing daily team operations and building strong customer relationships to enhance service quality and satisfaction.

Overview

9
9
years of professional experience
2015
2015
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

Maersk e-commerce logistics
03.2023 - Current
  • Handling customer inquiries and issues through chat, email, and phone calls
  • Providing support for multiple brands, ensuring accurate responses
  • Identifying customer needs and delivering appropriate solutions

Hotel Settlement Specialist

Trip.com (Thailand)
10.2023 - 02.2024
  • Responsible for hotel settlement work in Thailand and Southeast Asia through phone calls, emails, etc. Address hotel's inquiries and follow up on dispute booking orders.
  • Assess financial risks to minimize bad debts and ensure the fund transaction is made on time and accurately
  • Maintain the relationships between BUs and hotels to enhance service quality.

Customer Service Representative

TDCX (MY)-Airlines Project
08.2022 - 07.2023
  • Explained flight options and helped customers make informed decisions
  • Managed reservations, changes, and cancellations
  • Kept customers informed of changes to their reservations
  • Handled customer payments and provided accurate billing information

Customer Service Representative - Inbound Call

TRANSCOSMOS (THAILAND) CO., LTD
08.2021 - 06.2022


  • Identified customer needs through active listening
  • Clarified information and provided effective solutions
  • Managed high call volumes while maintaining service quality

Pullman Touch Agent

Pullman Phuket Arcadia Naithon Beach
02.2019 - 07.2020


  • Operated telephone switchboard to answer and direct calls
  • Handled guest requests via phone or emails
  • Ensured guest satisfaction through prompt service


Callcenter Supervisor

Centara Grand Beach Resort Phuket
04.2016 - 01.2019
  • Supervised call center operations and team performance
  • Identified customer needs and ensured appropriate solutions
  • Trained and mentored team members

Reception

Pacific Club Resort and Spa
11.2015 - 03.2016
  • Handling guest check-in and check-outs appropriately
  • Taking reservations over the telephone, through emails and in person
  • Arranging of tours, recreational activities, dining for both on and off property

Education

Bachelor's Degree - Hotel Management

Sripatum University
Bangkok, Thailand
01-2015

Skills

Observation

Additional Information


WhatsApp: +60 124176112
Telegram: @Preeya91
Line ID: 01139076112

Typing Skills

Thai 33 words/min, English 35 words/min

References

Ajjima Nayasoonthornkul - Maersk E-commerce Logistics - Team Lead

Email : ajjima.n@lns.maersk.com

Tel: +66 614691563


Awirut Sidee - Trip.com group - Team Lead

Email : Awirut.sidee@trip.com

Tel: +66 877955194

Timeline

Hotel Settlement Specialist

Trip.com (Thailand)
10.2023 - 02.2024

Customer Service Representative

Maersk e-commerce logistics
03.2023 - Current

Customer Service Representative

TDCX (MY)-Airlines Project
08.2022 - 07.2023

Customer Service Representative - Inbound Call

TRANSCOSMOS (THAILAND) CO., LTD
08.2021 - 06.2022

Pullman Touch Agent

Pullman Phuket Arcadia Naithon Beach
02.2019 - 07.2020

Callcenter Supervisor

Centara Grand Beach Resort Phuket
04.2016 - 01.2019

Reception

Pacific Club Resort and Spa
11.2015 - 03.2016

Bachelor's Degree - Hotel Management

Sripatum University

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Preeyanut KampradubCustomer Service Representative