Prat Wamsingh
Application Support
Khlong Luang
Summary
Highly experienced Application and IT Support Specialist with over 9 years of professional expertise in system maintenance and technical problem resolution. Highly skilled in Tier 2 application troubleshooting, performing Root Cause Analysis using Kibana Logs, and managing critical data across key databases such as MS SQL and ORACLE/SQL.
Proven ability to operate efficiently within specified SLA frameworks, utilizing tools like Salesforce and Slack for seamless incident tracking and coordination. Possesses a strong analytical mindset focused on delivering long-term solutions. Experienced in Software Testing (UAT) and supporting complex organizational systems (e.g., SAS Systems). Dedicated to ensuring system stability and optimizing the overall user experience.
Overview
10
10
years of professional experience
Work History
Technical Support Specialist
LINE MAN WONGNAI
01.2023 - 03.2025
- Achieved an average case resolution time within the specified SLA, ensuring high customer satisfaction.
- Proactively monitored and resolved application issues (via Salesforce/Slack), reducing potential downtime and improving user experience.
- Analyzed Kibana logs to quickly identify and document errors/bugs, facilitating prompt resolution by the developer team.
- Weekly case summary reports for management, highlighting trends and recurring issues for process improvement.
- Share my knowledge base with my team
- Announcement to inform the CS team in case of an incident
Application Support
3I-Infotech Thailand Ltd./ Site Ngern Tid Lor Public Company Limited
01.2020 - 12.2022
- Receive a problem or request from the Helpdesk team, Tier 1, to perform basic analysis and fixes to make it work smoothly.
- Take a look at the problem and fix it and learn how to fix it from the programmer.
- Ensured stability of SAS systems by performing flow functionality checks and efficiently modifying data using MS SQL.
- Review and edit data to allow system to continue working through MS SQL.
- Help coordinate requests for access to various systems for new employees so that they can work smoothly.
Software Test Engineer
Aware Technology Solutions for Business / Site AIS
06.2018 - 12.2019
- Test Software Product From Company
- Test the SAP system implemented within the organization.
- User Acceptance Test (UAT)
- Design Test Case
- Create / Produce Test Cases
- Produce Test Report
- Prepare data for testing via Oracle SQL.
Software Support
SF Cinema City CO., LTD.
07.2016 - 05.2018
- Test the new system of functions from VISTA program before use.
- Software Deployment
- Solve problems and recommend the use of the VISTA system to users within the organization for smooth operation.
Customer Service
Eagle Technology Co.,Ltd.
07.2015 - 05.2016
- Instuctive
- Troubleshooting
- Remote Access to fix Problem
- Cooperating to find a solution to the Programmer
- Reception Problems
- Make forms, reports and slips to customers to meet the requirements set by customers
- Editing data within the system through the database system through Oracle DB to meet the needs of customers.
- Support and recommend the use of the company's software about taking care of personnel within the organization. for customers to use effectively
Education
Computer Science
Rajamangala University of Technology Thanyaburi
01.2015
Certificate of High School - Sciences – Math
Surasukmontree School
01.2010
Skills
- Microsoft Excel
- Customer Service
- MS SQL
- ORACLE/SQL
- MongoDB
- Kibana
- Salesforce
- SAS Systems
- Troubleshooting
- Root Cause Analysis
- UAT
- Odoo
Interests
Travel through a forest, Play Guitar, Play Computer Game
Internships
- Quality Assurance / Tester, KP Soft Co.,Ltd.
- Apr 2014 – Jul 2014
- Bangkok
- Test Software Product From Company
- User Acceptance Test (UAT)
- Design Test Case
- Create / Produce Test Cases
- Produce Test Report
Courses
- The Internet and Computing Core (IC3) Certificate, Certiport
- Apr 2014 – Apr 2014
Timeline
Technical Support Specialist
LINE MAN WONGNAI
01.2023 - 03.2025
Application Support
3I-Infotech Thailand Ltd./ Site Ngern Tid Lor Public Company Limited
01.2020 - 12.2022
Software Test Engineer
Aware Technology Solutions for Business / Site AIS
06.2018 - 12.2019
Software Support
SF Cinema City CO., LTD.
07.2016 - 05.2018
Customer Service
Eagle Technology Co.,Ltd.
07.2015 - 05.2016
Certificate of High School - Sciences – Math
Surasukmontree School
Computer Science
Rajamangala University of Technology Thanyaburi