Prapatsorn Trikomut

Supporting in Customer Service Department, Bangkok Insurance PCL.

1. Call to inquire about customer satisfaction

2. Receive complaints and commendation and and issue commendation letters

3. Answer customer calls and coordinate with various departments

Supporting in Personal Lines Business Unit, Bangkok Insurance PLC.

1. Coordinate with the customers and other departments

2. Key in PA and motor policy documentation

Supporting in Risk Assessment Department, Bangkok Insurance PCL.

1. Answer calls, take messages, arrange survey appointments and make survey record diaries

2. Prepare monthly and yearly survey records to present the manager

3. Prepare meeting documents and create summary reports

4. Check and maintain office assets and equipment in the department

5. Coordinate with the internal auditor and the manager to create ISO document

1. Follow up sales forecast with the sale team

2. Create sales reports and documents (PR/PO, CR/DR, etc.)

3. Contact the customers for satisfaction surveys