Summary
Overview
Work History
Education
Skills
Additional Information
Expected Salary
Personal Information
Sex
Timeline
Generic
Prapatsorn Pornprasert

Prapatsorn Pornprasert

Senior Relationship Manager
Lam Luk Ka,13

Summary

Experienced with client relationship management, fostering long-term customer loyalty and satisfaction. Utilizes effective communication and negotiation skills to resolve conflicts and build trust. Track record of strategic planning and implementation to drive client success and business growth.

Overview

15
15
years of professional experience
4030
4030
years of post-secondary education

Work History

Senior Relationship Manager

TCRBank
Bangkok, Bangkok
10.2024 - Current
  • Understand SME (annual sales below 400 MB) client’s needs and identify the opportunities for the bank
  • Establish relationships with new SME clients and maintain strong, long-lasting business relationships with existing clients
  • Design call plan/ customer visit plan
  • Create and execute account plans for the clients under one’s portfolio
  • Ensure the timely and successful delivery of SME business solutions according to customer needs and objectives.
  • Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
  • Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.

Manager : Client Service [CB/MB Food&Beverage]

TTB
07.2019 - 10.2024
  • Develop effective communication platforms for clients and staff.
  • Inspire repeat-business from clients.
  • Conduct customer service workshops and presentations.
  • Monitor and measure client satisfaction.
  • Liaise with different departments about client queries.
  • Offer advice to clients on services and products. Maintain and track customer’s to use banking products.
  • Develop surveys and capture client information.
  • Participate in marketing campaigns.
  • Deal with client requests and troubleshoot problems.
  • Manage relationship with TTB's corporate customers.
  • Manage business relationship with TTB clients and offer the integrated financial solution under customer's needs understanding in order to enhance customer profitability.

Credit Contract and Mortgage Registration Officer

Kasikornbank
11.2011 - 07.2019
  • Make contract for commercial loan product such as Loan, Overdraft, Promissory note
  • Make contract for Trade finance product such as LC/TR, Packing credit, Letter of guarantee
  • Check and grantor of handled systems for customer information, facility & collateral registration in relation to responsible products.
  • Checker and grantor of handled systems for daily execution, credit application and its authority level checking control.
  • Executed and check the disbursement, credit limit / collateral control and monitoring for responsible for products. It is including follow-up with RM for action to be taken.
  • Recheck and/or perform Condition precedent, signature verification & provisional transaction control.
  • Operate, Check and grantor of handled products in relation to required regulatory reports.
  • Receive signed contract documents from customer relationship manager and re-check whether correct or mistake before sending documents to Credit Document Storage division client's accounting status and other financial related-product.
  • Make an appointment between clients and mortgage officers. Make sure that they met at Department of Lands on working schedule correctly.

Insurance Officer

TQM Insurance
11.2009 - 12.2010
  • Input customer’s information for creating car insurance

Education

Master Of Laws - Law

DHURAKIJ PUNDIT UNIVERSITY
Bangkok, Thailand
03-2019

Bachelor of Laws - Law

DHURAKIJ PUNDIT UNIVERSITY
Bangkok, Thailand

Skills

Team Training

Client rapport

Customer service

Client relationship management

Time management

Additional Information

  • Fluent in English (speak, read and write).
  • Intermediate skill in Korean.
  • Computer literacy (MS office), Good presentation skill.
  • Job responsibility, optimism.

Expected Salary

80,000 Baht

Personal Information

  • Age: 36
  • Date of Birth: 06/28/88
  • Marital Status: Single

Sex

Female

Timeline

Senior Relationship Manager

TCRBank
10.2024 - Current

Manager : Client Service [CB/MB Food&Beverage]

TTB
07.2019 - 10.2024

Credit Contract and Mortgage Registration Officer

Kasikornbank
11.2011 - 07.2019

Insurance Officer

TQM Insurance
11.2009 - 12.2010

Master Of Laws - Law

DHURAKIJ PUNDIT UNIVERSITY

Bachelor of Laws - Law

DHURAKIJ PUNDIT UNIVERSITY

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Prapatsorn PornprasertSenior Relationship Manager