Praochompoo Subhormlerd

• Conduct market research to understand customer needs and identify potential opportunities.
• Crate and design existing and new policy wordings to meet clients' requirements.
• 90% success on policy wording approval by Office of Insurance Commission.
• 70% achievement on quality assurance score after providing product training and sales script to telesales staffs.

• Registered new claims within 7 days as KPI and regulated by Office of Insurance Commission.
• Recommended type and amount of coverage based on analysis of each policy wordings using property and casualty knowledge and techniques.
• Provided solutions and services to brokers for a high standard of customer satisfaction.
• Negotiated claim amounts with brokers for maintaining loss ratio before settlement.

Achievement:

• Achieved a highest evaluation score with Excellent Performance Rating in Year 2020.

• Monitored claim team members' call performance and given one on one feedback to the team members for improvement.
• Trained customer service skills to claim handlers and claim assistants.
• Set up key metrics for call performance indicators.
• Worked closely with top management to support claim team tasks.
  

Achievements:

• Net Promoter Score has increased over 50% beyond the target in Jan 2019.
  

• Assisted foreign and Thai customers with credit card information and promotion over the phone.
• Provided solutions and answered questions regarding credit card payment, bill cycle, and any change requests with customers' accounts.
• Offered personal loan via call to upsell and to hit the target.

• Assessed claims under Travel Insurance, Industrial All Risks, Fire, Public Liability and Burglary Insurances and determine if claims are payable.
• Reviewed claim amount over than 30,000 Baht particularly for Phuket, Samui and Pattaya branches and advised branch staffs for further process of claims.
• Managed and followed up with surveyors on their inspection and report for loss and damage at insured's premised.

Achievements:

• Saved claim costs around 2,000,000 Baht on refusal of fraudulent claims under Industrial All Risks and Travel Insurances.
• Received customer satisfaction awarded from CEO.

• Validated travel insurance claims lodged by Australian insurers.
• Assessed at least or beyond 14 claims as a daily performance.
• Controlled claim leakage below 2% in alignment with KPI and team goal.

• Provided solutions and services to helpdesk staffs as a 2nd level support for ATOM application usage via call, email and chatting tool.

• Implemented a training of ATLAS project (a translation tool) to Japanese and Mongolian Amadeus Commercial Offices (ACOs) and prepared a manual for ACOs.

• Resolved and amended customers' bookings through a company's online platform.
• Coordinated with hotels worldwide to solve overbooking issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Multitasked to handle diverse customer needs in high-volume of 100 calls and emails daily, setting, prioritizing tasks to keep up with challenging deadlines.

• Worked as a cashier for Nathan’s Famous Hotdogs Restaurant.
  

• Worked on administrative tasks as assigned by the Embassy's staff members.
• Translated press released from Thai to English for Political Section.