Overview
Work History
Education
Skills
Personal Information
Training Experiences
Timeline
Generic

Pramote Lalitkitti

Bangkhuntien Jomthong

Overview

31
31
years of professional experience
6
6
years of post-secondary education

Work History

Fraud Strategist (Risk Management Department)

GE Capital (Thailand) Co., Ltd.
07.2004 - Current
  • Propose effective and practical Fraud strategies that are relevant to the current fraud situations
  • Ensure that all information and data in Fraud MIS and the completed reports are well-prepared, accurate and timely
  • Provide recommendations about roles and responsibilities of all fraud team members to ensure that they are aligned with the existing fraud strategies
  • Determine the appropriate strategies and tactical policies and procedures to tackle fraud situation of each products
  • Design workflow and related process map of each fraud team to ensure all processes align to recommended strategies effectively
  • Assist Fraud Director for the assigned project as well as fraud tools implementation to minimize fraud loss and meet business requirements

Chargeback Assistant Manager (Operation Department)

AIG Card (Thailand) Co., Ltd.
08.2002 - 06.2004
  • Managing all aspects of dispute/chargeback resolution
  • Provide guideline/advice to Chargeback Clerk to handle dispute transaction requested by the cardholder
  • Ensure dispute/chargeback cases are handled properly and in timely manner according to the rules and operating regulations set by Visa/MasterCard International
  • Control and monitor the process of dispute/chargeback resolution to comply with rules and regulations set by Visa and MasterCard International
  • Control and minimize chargeback loss due to failing of chargeback/dispute process as well as from fraudulent transaction
  • Review internal workflow to seek way of productivity and process improvement
  • Provide support to related departments regarding dispute/chargeback cases
  • Raise system enhancement related dispute/chargeback process and perform UAT to comply with the new Visa/MasterCard’s regulations and compliances as well as for process improvement
  • Develop staff skill to improve the job knowledge, productivity, and career advancement
  • Conduct chargeback/dispute training session for Customer Service Staff and related department to handle dispute request from cardholder accordingly
  • Initiate new efficiency processing for dispute/chargeback resolution
  • Assist Settlement Manager for the assigned project to meet business requirement

Underwriting Assistant Manager (Credit Cycle Department)

AIG Card (Thailand) Co., Ltd.
08.2001 - 07.2002
  • Ensure efficient credit management systems and credit card application processing procedures have been acquired
  • Ensure credit standards be executed and maintained properly for all products
  • Approving/declining credit card applications within discretionary powers delegated according to Lending Authority and Exceptional / Approval Matrix specified in CPP (Credit Product Program)
  • Maintaining required service standard in productivity and loan processing turnaround time
  • Maintaining efficient productivity level as well as minimize credit risk/loss may occur from credit approval
  • Conduct training, counseling and briefing credit analyst and loan clerk on policies, goals, practices and credit procedures to ensure good credit quality would be utilized and implemented
  • Assist Underwriting Manager in planning and utilize available resources to support card acquisition promotional activities to achieve business objectives for the company
  • Support company’s projects of multi-department involvement

Process Efficiency Officer (Product & Process Mgt. / Credit Cards and Personal Loans Value Centre)

Standard Chartered Nakornthon Bank
01.2001 - 08.2001
  • Standardize and monitor key performance indicators through Service Level Agreement (SLA) with shared utilities and shared distribution Value Centre and report to management for action trigger or information purpose
  • Periodically update and enhance SLAs to reflect evolving business requirements
  • Continuously review the process and initiate idea for efficiency improvement or reengineering to move to the higher level or more cost-effective delivery of customer services
  • Support business initiation in term of project member for unsecured loan product development

Branch Admin. Officer (Operations unit / Credit Card Dept.)

Standard Chartered Nakornthon Bank
01.2000 - 01.2001
  • Co-ordinate credit card operation between Credit Card Centre and Standard Chartered Nakornthon Bank’s branches nationwide as well as Sale Support Dept. in order to ensure all existing / new operation regulations, policies and procedures are distributed to all branches accordingly
  • Handle branches’ enquiries and problems solving related to credit card operational process
  • Supervise Help Line team to provide effectively information about credit card application status and result to the applicants and all SCNB branches nationwide
  • Supervise Customer Satisfaction Representative (CSR) to ensure the good service quality consistently brought to the cardholder
  • Conduct a customer Satisfaction Survey by quarterly basis

Credit Analyst (New Account Unit / Credit Card Dept.)

Standard Chartered Bank
01.1994 - 01.1999
  • Process credit card application with analytical skill based on credit criteria and regulations required by bank and BOT respectively
  • To ensure that all applications are approved according to given Lending Authority and Exceptional / Approval Matrix
  • Supervise and coaching junior staff regarding to credit criteria, product knowledge and marketing campaign in order to expedite credit card application process more effectively and in timely manner

Education

B.A. - Business Administration ( Major of Finance & Banking)

Assumption University (ABAC)
01.1990 - 01.1994

M.B.A. - Business Administration

Bangkok University (International Program)
01.1999 - 01.2001

Skills

  • Microsoft Word

  • Microsoft Excel

  • Microsoft Power Point

  • Lotus Note / Outlook Express

  • Internet Accessibility

  • Credit Card Management System (CCMS)

  • New Application System (NAS)

  • Card Application Processing System (CAPS)

  • Upload Application Processing System (PC/APS)

  • Application Processing System (APS)

  • CIA CardLink

  • PC Dispute System

  • Vision Plus

  • Falcon Fraud Manager System

Personal Information

  • Height: 171 cm
  • Weight: 64 Kg
  • Date of Birth: 08/11/71
  • Nationality: Thai
  • Marital Status: Married
  • Religion: Buddhism

Training Experiences

  • Customer Focus
  • Working Together
  • Managing Work
  • Personal Development
  • Telephone Doctor
  • Self Managing
  • Managing Role & Managing Team
  • Leadership & Supervisory Skill
  • Creative thinking development
  • Chargeback training & workshop (both Visa and MasterCard)

Timeline

Fraud Strategist (Risk Management Department)

GE Capital (Thailand) Co., Ltd.
07.2004 - Current

Chargeback Assistant Manager (Operation Department)

AIG Card (Thailand) Co., Ltd.
08.2002 - 06.2004

Underwriting Assistant Manager (Credit Cycle Department)

AIG Card (Thailand) Co., Ltd.
08.2001 - 07.2002

Process Efficiency Officer (Product & Process Mgt. / Credit Cards and Personal Loans Value Centre)

Standard Chartered Nakornthon Bank
01.2001 - 08.2001

Branch Admin. Officer (Operations unit / Credit Card Dept.)

Standard Chartered Nakornthon Bank
01.2000 - 01.2001

M.B.A. - Business Administration

Bangkok University (International Program)
01.1999 - 01.2001

Credit Analyst (New Account Unit / Credit Card Dept.)

Standard Chartered Bank
01.1994 - 01.1999

B.A. - Business Administration ( Major of Finance & Banking)

Assumption University (ABAC)
01.1990 - 01.1994

Similar Profiles

CREATE PROFILE
Pramote Lalitkitti