Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Additional Information
Timeline
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Prakij Yutitham

Prakij Yutitham

Training Consultant
Phatumwan,Bangkok

Summary

Results-oriented Training Consultant focused on improving company operations, performance and employee satisfaction with high-quality training programs.

Bringing top strengths in planning, organizing and decision making. Experienced Training Consultant ready to leverage 8 years' experience to take on new professional challenges at McDonald's . Progressive, quality-driven and enterprising professional with extensive experience consulting with high-volume companies in need of modernized, successful training programs that enable top-to-bottom improvements.

Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering 8 years of related experience.

Background includes organizing classes, materials and equipment for Shift Management training courses,Advance Shift management courses,Effective management courses,Feel Good moment courses,Hospitality Next Normal Online courses. Organized, proactive and flexible team player with excellent multitasking and time management skills.

Overview

1
1
Language
1
1
Certification
14
14
years of post-secondary education
14
14
years of professional experience

Work History

Training Consultant

McDonald's Thailand
Bangkok, Phatumwan
06.2012 - Current
  • Implemented cross-training to improve depth of skill sets within team.
  • Created online training program for Area manager & Restaurant manager to be used during video training conferences.
  • Assisted with support functions such as budgeting and technology coordination.
  • Compiled training handbook and related course materials.
  • Planned and conducted 700 staff trainings per years, with emphasis on Hospitality Next Normal Skill and Management areas.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Trained and mentored 1500 new personnel hired to fulfill various roles.
  • Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
  • Recorded videos and wrote instructions to facilitate online and remote training programs.
  • Consulted with organization management to assess needs and plan improvements.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Built, customized and repaired technology based on staff requests.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
  • Audit & Measurement

Restaurant Manager

McDonald's Thailand
Bangkok, Phatumwan
10.2006 - 06.2012
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Prepared for and executed new menu implementations.
  • Led and directed team members on effective methods, operations and procedures.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Carefully interviewed, selected, trained and supervised staff.

Education

High School Diploma -

Bangpakong Borworn Wittayayon
Chachoengsao
01.1992 - 03.1998

BBA - Human Resources Management

Ramkamhang University
Huamark , Bangkok
04.2008 - 02.2016

Skills

Employee coaching

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Certification

Inspire people to change for the better

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

QSC / Sales Building

: Ensure all restaurants meet QSC , Food safety standard

: Conduct ROIP system and develop A/P for improvement results are

Achieved

People

: Ensure all restaurants in patch are adequately staffed

: Co with BM to establish and measure individual targets

: Involve in the recruiting and selecting of all managers.

: Know and educate managers on appropriated HR policy

Business Results

: Co with Business Manager to develop the annual business plan

: Identify opportunities to optimizing restaurant potential

: Consult and work shoulder to shoulder with Restaurant Manager.

: Complete audits to ensure all restaurant meet McD standard pratices

Audit & Measurement

: Food safety Verification , Cash Audit , Procedure ,Shift Verification

: Communication Day

: ROIP Cycle

Timeline

Training Consultant

McDonald's Thailand
06.2012 - Current

BBA - Human Resources Management

Ramkamhang University
04.2008 - 02.2016

Restaurant Manager

McDonald's Thailand
10.2006 - 06.2012

High School Diploma -

Bangpakong Borworn Wittayayon
01.1992 - 03.1998
Prakij YutithamTraining Consultant