Pornkom Phusiwanan
Customer Service Executive
Samut Prakan,11
Summary
Sea Freight Customer Service Specialist with expertise in shipment coordination, documentation, and client relationship management.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
Mitsubishi Logistics (Thailand) Co.,ltd.
08.2022 - Current
- Plan and coordinate international cargo transportation by Sea.
- Communicate and liaise with shipping lines, freight agents, and relevant government authorities.
- Prepare shipping and customs documentation such as Bill of Lading and other related documents.
- Monitor shipment status and provide regular updates to customers.
- Resolve operational issues, including shipment delays, cargo damage, or documentation discrepancies.
- Calculate freight costs and prepare service quotations for customers.
- Maintain and develop strong relationships with customers to ensure high satisfaction levels.
- Perform other tasks as assigned by the supervisor or management.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Delivered prompt service to prioritize customer needs.
Customer Service Executive (Export)
T.H.I.Group (Bangkok) Co.,Ltd
10.2020 - 08.2022
- Booking export shipment
- Contact oversea agent for nominated shipment
- Export documents such as B/L, SI
- Offer rate shipping line to the oversea agent for export shipment
Customer Service Executive (Export)
Nittsu Logistics (Thailand) Co.,Ltd.
07.2018 - 06.2020
- Contact shipping line for export shipment
- Create export documents and handle shipment all process
- Follow up with all concerned parties if there is a problem with the shipments
- Worked with team leaders to resolve Cline issues
- Modified existing software to correct errors and optimize efficiency
- Prepared detailed reports
Customer Service Executive
Hazchem Logistics(Thailand) Co.,Ltd.
08.2015 - 07.2018
- Coordinate with all concerned parties if there is a problem with the shipments
- Process documents for product return following established procedures
- Coordinate with the Inventory staff in inventory management
- To be on the field with sales to track consignment inventory
- Perform other tasks as assigned
Education
Master's Degree in Business Administration - Global Business
Burapha University
01.2019
Bachelor of Business Administration - Logistics Management
Burapha University
01.2015
Skills
Communication Skills
Timeline
Customer Service Executive
Mitsubishi Logistics (Thailand) Co.,ltd.
08.2022 - Current
Customer Service Executive (Export)
T.H.I.Group (Bangkok) Co.,Ltd
10.2020 - 08.2022
Customer Service Executive (Export)
Nittsu Logistics (Thailand) Co.,Ltd.
07.2018 - 06.2020
Customer Service Executive
Hazchem Logistics(Thailand) Co.,Ltd.
08.2015 - 07.2018
Bachelor of Business Administration - Logistics Management
Burapha University
Master's Degree in Business Administration - Global Business
Burapha University
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