Pornchock Klaichan
Bangkhunthian
Summary
Accomplished desktop support professional with over 20 years of experience optimizing IT systems and operations for multinational organizations. Expertise includes designing and managing robust enterprise IT environments that ensure high availability and seamless business continuity. Proven track record in leading infrastructure initiatives, coordinating cross-functional teams, and overseeing service delivery across diverse geographical regions to drive technology-driven business success. Committed to leveraging technical acumen and strategic insight to enhance operational efficiency while supporting organizational goals.
Overview
22
22
years of professional experience
Work History
IT Desktop Engineer (Action in IT Manager Roll)
Trip.com Group
10.2018 - 02.2026
- Manages, handles, controls, monitors, and reports the IT infrastructure system to support business applications of capacity, availability, reliability, accessibility, and stability to ensure the business application operation works normally.
- Collaborated with HQ team on IT infrastructure systems, including hardware, software, servers, email, DNS, and wireless LAN.
- Supervise the helpdesk team to recover the IT incident issues under responsibility (e.g. Laptop support, hardware failure, escalating issues to related parties, etc.)
- Oversaw local IT asset management by handling device inbound and outbound, warehouse management, inventory auditing, and all operations for the full lifecycle of the devices.
- Supervised helpdesk team to resolve IT incidents, including laptop support and hardware failures.
- Provided remote IT support to branches in Chiang Mai, Phuket, Cambodia, and Vietnam.
- Managed hardware and software installations, ensuring seamless integration with existing systems.
- Liaison with external vendors/providers/supporters in getting information/support/service concerning IT equipment/software/tools under the responsibility
- Implemented desktop support solutions to enhance user productivity across multiple departments.
- Led project team, establishing costs, timelines, and standards, while monitoring progress to ensure project objectives were met.
- Strong business acumen and strong customer facing skills and communication skills, Drive solution or product rationalization and apply standardization appropriately across 6 countries to provide to HQ & Local & Overseas sites (Thailand/Cambodia/Vietnam)
- Foster effective team collaboration with stakeholders from various teams and ventures within Ctrip & Trip.com
- Studies IT innovation to improve business operations and transfer knowledge/skills to IT colleagues.
- Collaborated closely with the regional team on IT projects.
- Full-Time Job
Senior IT Support
Lazada (Thailand) / Lazada Express
08.2013 - 05.2018
- Managed IT infrastructure system to support business applications, ensuring consistent operation in terms of capacity, availability, reliability, accessibility, and stability.
- Maintain the availability, reliability, performance, and security of the corporate infrastructure of networks, servers, PCs and voice communications to exceed organizational expectations and business needs
- Supervise helpdesk team to recover the IT incident issues under responsibility (e.g. Laptop support, hardware failure, escalate issue to related parties, etc.)
- Maintained corporate infrastructure of networks, servers, PCs, and voice communications to meet and exceed organizational standards for availability, reliability, performance, and security.
- Manages, handles, controls, monitors, and reports the IT infrastructure system to support business applications of capacity, availability, reliability, accessibility, and stability to ensure the business application operation working normally.
- Leader of the projects team, agreeing costs, timescales and standards to be met and monitoring these through the projects
- Liaison with external vendors/providers/supporters in getting information/support/service concerning of IT equipment/software/tools under responsibility
- Provide & Designed Infrastructures for Sortation & 36 Hubs
- Strong business acumen and strong customer facing skills and communication skills, Drive solution or product rationalization and apply standardization appropriately across 8 countries to provide to Sortation & 40 Hubs
- Foster effective team collaboration with stakeholders from various teams and ventures within Lazada & LEX
- Studies IT innovation to improve business operation and transfer knowledge/skill to IT colleagues.
- Researched IT innovations to enhance business operations and shared knowledge and skills with IT colleagues.
- Collaborated closely with regional team to align operational strategies.
Senior Support Engineer
Nissan Motor Thailand
05.2012 - 07.2013
- Managed IT infrastructure system to ensure business applications operated with capacity, availability, reliability, accessibility, and stability.
- Manages, handles, controls, monitors, and reports the IT infrastructure system to support business applications of capacity, availability, reliability, accessibility, and stability to ensure the business application operation working normally.
- Supervised helpdesk team to resolve IT incident issues, including laptop support and hardware failures, while coordinating escalations with relevant parties.
- Manages and controls hardware/software (PC/Laptop/Software license) stock inventory
- Managed hardware/software stock inventory for PCs, laptops, and software licenses to maintain operational readiness.
- Worked full-time in a dynamic environment.
Senior Technical Support Engineer
SVOA Co., Ltd.
10.2003 - 04.2012
- Managed time effectively in high-stress environment while covering shifts.
- Answered walk-ups, phone queries, and emails from staff at all levels, logged calls using Jira, and resolved issues during first contact.
- Experience in a part of the dedicated support for the Management and other VIPs.
- Provided dedicated support for management and other VIPs.
- Coaching and guideline technical team members.
- Managed your time effectively under a highly stressed environment whilst covering shifts.
- Engaged in full-time responsibilities to support daily operations and team success.
Education
Bachelor Degree - Information System
Raja Mangala Institute Of Technology Chakrapong Bhuvanarth Campus
Bangkok, Thailand01-2003
Skills
- IT Support & Troubleshooting
- Help desk experience
- Hardware & Software Support
- Network & Server Troubleshooting
- Remote desktop management
- Data backup and recovery
- IT asset management
- Microsoft 365
- Network services
- Mobile management
- Technical support
- IT Asset Management
- Vendor Management
- Team Leadership
- System Monitoring Tools
Accomplishments
- Nov 2025 – Jan 2026: Support & Co-Work with local team in Ho Chi Minh City for Office Expansion and Renovation
- Feb 2025 – Sep 2025: Team member Of Trip TH in Chaing Mai Office Relocation
- August 2024 – September 2024: Buildup Big Townhall and Conference for Trip TH in Bangkok Office
- April 2024 – June 2024: Team Member of project “Trip Live Stream in Thailand”
- May 2023 – Jan 2024: Trip Thailand in Bangkok Office Relocation mainly support all IT work and Meeting Rooms
- October 2022 – November 2022: IT Project Team Lead (Meeting rooms improvement to Zoom Room)
- March 2017 – January 2018: IT Project Team Lead & Team Lead Member of Hubs Project (36 Hubs around Thailand)
- January - April 2017: Team Lead Project LMS Mobile & Network for Drivers & Riders (More 2500 Mobiles &SIM Cards)
- August 2016 – October 2016: IT Project Team Lead & Team Lead Member of New Lazada Express Office & Sortation Center Project
- December 2015 – March 2016: IT Project Team Lead & Team Lead Member of New Lazada Office Project @Bhiraj Tower
- June – July, 2014: IT Project Team Lead & Team Lead Member Of New Lazada Warehouse Project
- March 2013: Team Member of Project Migration AD & All Servers from Nissan Thailand to Nissan Japan
Training Profile
- Security & Firewall
- Symantec — Cyber Defense Training
- AIS — Smart Firewall Training
- UIH — Smart Firewall Training
- Bitdefender — Antivirus Server Configuration Training
- Microsoft Solutions
- Microsoft 365 Product Training
- Server Solution Training
- License Control Training
- Dell Technologies
- Server Solution Product Training
- Solution Product Training
- Storage Server Product Certification
- Server Product Certification
- PC Product Certification
- HP Infrastructure
- Storage Server Configuration Training
- Server Configuration Training
- Advanced Storage Server Configuration Training
- Network & Infrastructure
- Cisco — Wireless Controller Support Training
- IBM — Server Product Training
- Product & Technical Training
- Fuji Xerox — DocuWorld Training
- Epson — Product Training
Languages
English
Full Professional
Thai
Native or Bilingual
Timeline
IT Desktop Engineer (Action in IT Manager Roll)
Trip.com Group
10.2018 - 02.2026
Senior IT Support
Lazada (Thailand) / Lazada Express
08.2013 - 05.2018
Senior Support Engineer
Nissan Motor Thailand
05.2012 - 07.2013
Senior Technical Support Engineer
SVOA Co., Ltd.
10.2003 - 04.2012
Bachelor Degree - Information System
Raja Mangala Institute Of Technology Chakrapong Bhuvanarth Campus