Google Workspace Partner
Pongsuriyan Punanu
Senior IT
Bangkok
Summary
Experienced Google workspace Partner Support Engineer familiar with user support and root cause analysis.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
1
1
Certificate
3
3
years of post-secondary education
Certification
Google IT Support Certificate, COURSERA, 11/01/21, Present, https://www.credly.com/badges/684754b9-99f4-432c-a1ca-b2e2d9ee7ddb/public_url
Work History
Senior IT Support Engineer
CLICKNEXT COMPANY LIMITED
02.2020 - Current
- job description
- Provide support and troubleshooting for requests received via ServiceDesk and ensure all requests are completed within the agreed SLA
- User management
- Active Directory GPO, Windowsserver, Linux
- Google workspace partner, office 365, Mailserver
- On premised Server - Active Directory, File Server
- Responsible for completing multiple projects on time and that they meet the given KPIs
- Ability to make quick decisions, implement standards and best practices to improve the support processes
- Manage the procurement and purchase of necessary IT equipment for the organization
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Generated reports to track performance and analyze trends.
- Managing software license, contract
- Managing company asset (Infrastructure)
- Coordination with Purchase division for IT devices
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Non-formal Education -
Non-formal Education
02.2013 - 04.2016
Skills
Learning Skills
Software
Office 365 Partner
Purchase
Management
Timeline
Senior IT Support Engineer
CLICKNEXT COMPANY LIMITED
02.2020 - Current
Non-formal Education -
Non-formal Education
02.2013 - 04.2016
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