Pongpitak Sosaeng
Sales Engineer, PC & Logistics, Purchase Manager
Samut Prakarn
Summary
Dynamic and results-driven professional with over 17 years of diverse experience in R&D, service management, quality control, and manufacturing. Proven expertise in leading design engineering projects and managing plastic injection machine services, complemented by a strong background in air conditioning products. Adept at fostering collaboration through excellent interpersonal skills while continuously embracing new technologies to enhance service delivery. Dedicated problem-solver committed to operational excellence and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
3
3
Languages
Work History
Service, PC & Logistics, Purchase Manager
MATSUI (ASIA) CO., LTD.
01.2023 - Current
- Managed the service department's budget and controlled expenditures to reach department's annual goals.
- Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.
- Handle customer issues with sensitivity and professionalism at all times.
- Evaluate and manage employee performance and coach staff on customer service ideals and best practices.
- Streamlined production schedules to enhance workflow efficiency, resulting in improved on-time delivery rates for projects.
- Led cross-functional teams to identify and implement process improvements, achieving operational excellence in production controls.
- Developed and enforced inventory management strategies, minimizing stock discrepancies and optimizing material availability.
- Led the implementation of supply chain optimization strategies, resulting in improved operational efficiency and reduced lead times.
- Streamlined logistics operations by integrating advanced inventory management systems, which improved accuracy and reduced stock discrepancies.
- Coordinated cross-functional teams to enhance warehouse efficiency, achieving faster order fulfillment and improved customer satisfaction.
- Developed and implemented purchasing strategies that improved inventory turnover and reduced holding costs.
- Analyzed market trends and supplier performance to inform purchasing decisions, contributing to enhanced product quality.
- Executed comprehensive cost analysis activities, identifying savings opportunities that positively impacted departmental budgets.
- Negotiated contracts with suppliers for optimal pricing, quality, and delivery terms.
- Reduced order lead times by working closely with suppliers to expedite shipments when necessary.
Products Quality Control and Warranty Claim Manager
Siam Daikin Sales Co., Ltd.
04.2020 - 12.2022
- Responsibilities:
- Investigate (and correct) customer issues and complaints relating to quality and develop a solution.
- Collect, compile, and analyze relevant quality statistical data to obtain information regarding quality performance.
- Communicate quality control and warranty claim information to all relevant organization departments, sub-contractor and manufacturers.
- Monitor performance of quality control systems to ensure effectiveness and efficiency.
- Supervise QC staff, service engineers and technicians to ensure they perform their duties in line with established quality procedures, standards and systems.
- Encouraging change and improvement in performance and quality.
Application Service Manager
SHI Plastics Machinery (Thailand) LTD.
01.2015 - 03.2020
- Responsibilities:
- Looking after all the service and application tasks for Thailand. To control resources and utilize assets to achieve company qualitative and quantitative targets.
- Effectively manages team members, including technicians and engineers, to ensure team objectives and sales goals are being carried out.
- Ensure that all projects are delivered on-time, within scope and budget.
- Plan development of individual skills to support current and future departmental objectives, manage training and recruitment plan accordingly.
- Generate demo and test reports for internal and customer review, help drive customer adoption and strategic penetrations.
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
- Manage the business plan for procurement and stock control. Manage and adhere to the approved budget.
Senior Design Engineer
Denso International Asia Co., Ltd.
05.2007 - 12.2014
- Responsibilities:
- Development of automotive air conditioning system and responsible for automotive air conditioning products such as HVAC, Evaporator, Condenser, Hose and Tube.
- Direct and coordinate with designer in Denso Group, Customer and Supplier, development and modification of the automotive air conditioning product and system to conform it with the engineering design.
- Design components and systems to provide maximum customer satisfaction and vehicle function.
- Project management to control new model development from prototype step until mass production.
- Handle responsibilities of determining costs as well as implementing procedures to reduce manufacturing costs.
- Adjusting with others department and supplier to meet development schedule.
Education
Bachelor's degree - Mechanical Engineering
King Mongkut's Institute of Technology Ladkrabang
Bangkok03.2007
Skills
Leadership
Certification
HVAC Air Flow Analysis Training Program in Denso Corporation Co., LTD, Japan May 2010 - November 2011.
Timeline
Service, PC & Logistics, Purchase Manager
MATSUI (ASIA) CO., LTD.
01.2023 - Current
Products Quality Control and Warranty Claim Manager
Siam Daikin Sales Co., Ltd.
04.2020 - 12.2022
Application Service Manager
SHI Plastics Machinery (Thailand) LTD.
01.2015 - 03.2020
Senior Design Engineer
Denso International Asia Co., Ltd.
05.2007 - 12.2014
Bachelor's degree - Mechanical Engineering
King Mongkut's Institute of Technology Ladkrabang