Pongpitak Sosaeng
Sales Engineer, PC & Logistics, Purchase Manager
Samut Prakarn
Summary
Dynamic and results-driven professional with over 17 years of diverse experience in R&D, service management, quality control, and manufacturing. Proven expertise in leading design engineering projects and managing plastic injection machine services, complemented by a strong background in air conditioning products. Adept at fostering collaboration through excellent interpersonal skills while continuously embracing new technologies to enhance service delivery. Dedicated problem-solver committed to operational excellence and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
3
3
Languages
Work History
Service, PC & Logistics, Purchase Manager
MATSUI (ASIA) CO., LTD.
01.2023 - Current
- Managed the service department's budget and controlled expenditures to reach department's annual goals.
- Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.
- Handle customer issues with sensitivity and professionalism at all times.
- Evaluate and manage employee performance and coach staff on customer service ideals and best practices.
- Streamlined production schedules to enhance workflow efficiency, resulting in improved on-time delivery rates for projects.
- Led cross-functional teams to identify and implement process improvements, achieving operational excellence in production controls.
- Developed and enforced inventory management strategies, minimizing stock discrepancies and optimizing material availability.
- Led the implementation of supply chain optimization strategies, resulting in improved operational efficiency and reduced lead times.
- Streamlined logistics operations by integrating advanced inventory management systems, which improved accuracy and reduced stock discrepancies.
- Coordinated cross-functional teams to enhance warehouse efficiency, achieving faster order fulfillment and improved customer satisfaction.
- Developed and implemented purchasing strategies that improved inventory turnover and reduced holding costs.
- Analyzed market trends and supplier performance to inform purchasing decisions, contributing to enhanced product quality.
- Executed comprehensive cost analysis activities, identifying savings opportunities that positively impacted departmental budgets.
- Negotiated contracts with suppliers for optimal pricing, quality, and delivery terms.
- Reduced order lead times by working closely with suppliers to expedite shipments when necessary.
Products Quality Control and Warranty Claim Manager
Siam Daikin Sales Co., Ltd.
04.2020 - 12.2022
- Responsibilities:
- Investigate (and correct) customer issues and complaints relating to quality and develop a solution.
- Collect, compile, and analyze relevant quality statistical data to obtain information regarding quality performance.
- Communicate quality control and warranty claim information to all relevant organization departments, sub-contractor and manufacturers.
- Monitor performance of quality control systems to ensure effectiveness and efficiency.
- Supervise QC staff, service engineers and technicians to ensure they perform their duties in line with established quality procedures, standards and systems.
- Encouraging change and improvement in performance and quality.
Application Service Manager
SHI Plastics Machinery (Thailand) LTD.
01.2015 - 03.2020
- Responsibilities:
- Looking after all the service and application tasks for Thailand. To control resources and utilize assets to achieve company qualitative and quantitative targets.
- Effectively manages team members, including technicians and engineers, to ensure team objectives and sales goals are being carried out.
- Ensure that all projects are delivered on-time, within scope and budget.
- Plan development of individual skills to support current and future departmental objectives, manage training and recruitment plan accordingly.
- Generate demo and test reports for internal and customer review, help drive customer adoption and strategic penetrations.
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
- Manage the business plan for procurement and stock control. Manage and adhere to the approved budget.
Senior Design Engineer
Denso International Asia Co., Ltd.
05.2007 - 12.2014
- Responsibilities:
- Development of automotive air conditioning system and responsible for automotive air conditioning products such as HVAC, Evaporator, Condenser, Hose and Tube.
- Direct and coordinate with designer in Denso Group, Customer and Supplier, development and modification of the automotive air conditioning product and system to conform it with the engineering design.
- Design components and systems to provide maximum customer satisfaction and vehicle function.
- Project management to control new model development from prototype step until mass production.
- Handle responsibilities of determining costs as well as implementing procedures to reduce manufacturing costs.
- Adjusting with others department and supplier to meet development schedule.
Education
Bachelor's degree - Mechanical Engineering
King Mongkut's Institute of Technology Ladkrabang
Bangkok03.2007
Skills
Leadership
Problem-Solving
Budget management
Customer service strategies
Employee performance evaluation
Workflow efficiency
Process improvement
Inventory management
Supply chain optimization
Quality control
Data analysis
Project management
Demand forecasting
Procurement planning
Cost reduction
Certification
HVAC Air Flow Analysis Training Program in Denso Corporation Co., LTD, Japan May 2010 - November 2011.
Timeline
Service, PC & Logistics, Purchase Manager
MATSUI (ASIA) CO., LTD.
01.2023 - Current
Products Quality Control and Warranty Claim Manager
Siam Daikin Sales Co., Ltd.
04.2020 - 12.2022
Application Service Manager
SHI Plastics Machinery (Thailand) LTD.
01.2015 - 03.2020
Senior Design Engineer
Denso International Asia Co., Ltd.
05.2007 - 12.2014
Bachelor's degree - Mechanical Engineering
King Mongkut's Institute of Technology Ladkrabang