Pomphetch KaenkarnService
Ubon Ratchathani
Summary
CONTRACT ME
Experienced and professional with great knowledge
and understanding. Great skills at service over two
years to obtain a challenging service position in
your company where my skills and experiences will
add value to the organization. Good command of spoken and written English
Ability to handle fast-paced environment
Customer Service-Oriented
Excellent ability to prioritize
Professional and personable
Organized and detailed-oriented
Conflict resolution
Strong relationship builder
Active learning new skills quickly.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
WAITER
ANANTARA LAYAN PHUKET RESOR T
01.2018 - 01.2019
- Manage in inquiries about customer service requests and reservation in person
- Check the preparation and cleanliness before serving customers
- Give information about specials and handle to respond to company policies
- Handle customer complaints with good listening skill and customers feel satisfied
- Maintain and develop rapport with customers with a friendly attitude
- Explore and observe on customer requests and respond quickly
- Record daily reports on general operations presented to the manager
- Make a daily and monthly summarize sale report.
Waiter
SERVICE STAFF
01.2019 - Current
- Responsible for serving and facilitating the director and supervisor
- Food and beverage serving, table setting, cleaning table
- Prepare the readiness of the lounge when there are guests
- Walk on documents and coordinate with various departments
- Take care of cleanliness and tidy, including open-close the office.
B.A
01.2014 - 01.2018
- MAJOR
- INTERNSHIP
- 2018 at Anantara Layan Phuket
- 2017 at Dusit Princess Korat Hotel
- Training in Banquet
- 2016 at Tohsangkhongjiam Resort, Ubonratchatani
- Resort
- Hotel training in
- Food and Beverage Department
- Hotel training in all Departments
- Available upon Request
Education
B.A. - Hotel Business Major
Rajabhat Ubonratchatani University
Ubonratchatani 05.2014 - 03.2018
Skills
PROFESSIONAL SKILLSINTEREST
POS systems expert
POS systems expert
Service standard compliance
Creative problem solving
Complaint resolution
Multitasking Abilities
Flexible and Adaptable
Training and Development
Excellent Communication
Analytical and Critical Thinking
Additional Information
Male
25 year old
Buddhism
Timeline
Waiter
SERVICE STAFF
01.2019 - Current
WAITER
ANANTARA LAYAN PHUKET RESOR T
01.2018 - 01.2019
B.A. - Hotel Business Major
Rajabhat Ubonratchatani University
05.2014 - 03.2018
B.A
01.2014 - 01.2018