PLOYPAILIN RITTA
Executive Assistant / Personal Assistant / Project Manager / Freelancer
MUEANG
Work Preference
Summary
Results-driven Business Professional experienced in strategic planning, financial management, and team leadership. Achieved operational efficiency and business growth through innovative approaches and strong stakeholder relationships. Focused on fostering team collaboration and adapting to evolving business environments.
Overview
4
4
Languages
2025
2025
years of professional experience
Work History
Business Owner
Self Employed Services
12.2022 - 01.2025
- Developed and implemented strategic business plans to enhance service offerings and customer satisfaction.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Managed financial operations, including budgeting, invoicing, and expense tracking for sustainable growth.
- Cultivated client relationships through effective communication and personalized service strategies.
- Built and maintained strong relationships with customers, fostering loyalty and repeat business.
- Streamlined inventory management processes to reduce overhead costs and improve product availability.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Achieved consistent growth in revenue through strategic planning and execution of sales initiatives.
Executive Assistant to Chief Technology Officer / Executive Assistant to Chief Legal Officer
Zipmex
08.2021 - 04.2022
- Facilitated management of executive calendars for CTO and CLO, prioritizing engagements and arranging travel. Ensured prompt payment processing of expense reports for executive suite. Planned quarterly off-site events alongside various all-hands meetings successfully. Produced and updated diverse executive presentations to enhance communication. Collaborated with CTO on preparation of employee performance evaluations and annual reviews.
- Managed executive scheduling to facilitate efficient inter-departmental meeting arrangements. Enhanced time management for senior leadership through strategic prioritization of meetings.
- Managed communication flow between executives and internal/external stakeholders to ensure clarity and efficiency.
- Led calendar management for multiple executives, balancing competing priorities while maintaining operational flow.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Collaborated with cross-functional teams to support project initiatives, aligning resources with organizational goals.
- Enhanced communication processes for executives by organizing emails and phone calls. by managing emails, phone calls, and scheduling appointments.
- Maintained office equipment to ensure smooth daily operations.
- Coordinated executive schedules, prioritizing meetings and optimizing time management for senior leadership.
Executive Assistant
Belgium-Luxembourg/Thai Chamber of Commerce
07.2019 - 08.2020
- Managed diverse administrative tasks for President and CEO, including coordinating an active calendar, completing expense reports, filing yearly tax returns, preparing confidential correspondence, arranging detailed travel plans, and compiling documents for travel-related meetings. Planned and organized all off-site events and meetings. Ensure all member satisfaction and renew the contract.
- Provided full-time on-site assistance to ensure smooth business functions.
- Coordinated executive schedules and managed appointments to optimize time management and productivity.
- Developed and maintained filing systems for confidential documents, ensuring efficient retrieval and organization.
- Facilitated communication between stakeholders, addressing inquiries promptly to support business operations.
Personal Assistant to Purchasing Director
BMW Group
01.2017 - 08.2017
- Managed administrative tasks for purchasing capital equipment, event management, auctions, and purchase orders across operations. Scheduled appointments, maintained and updated director’s daily calendar, coordinated travel arrangements, prepared itineraries, planned logistics, and submitted expense reports.
- Coordinated complex travel arrangements for executives, ensuring timely arrivals and seamless transitions between meetings and events.
- Managed calendar scheduling, optimizing time management and prioritizing critical meetings.
- Oversaw special projects, implementing initiatives that enhanced operational workflows and increased team efficiency.
- Developed standard operating procedures to improve organizational efficiency and reduce redundancies.
- Maintained appropriate filing of personal and professional documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Guest Relation Officer and Personal Assistant to CFO
Amadeus IT Group
08.2015 - 12.2016
- Managed C.F.O. and departmental calendars to prioritize conflicts and ensure commitments were met.
- Onsite, Full-Time
- Enhanced processes to improve system performance and user experience.
- Facilitated workshops to foster collaboration and innovation across teams and departments.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Flight Attendant
Emirates Airlines
04.2006 - 04.2014
- Assisted passengers and crew during emergencies, implemented flight deck instructions, and followed established procedures on long-haul flights, ensuring compliance with safety measures while providing exemplary customer service.
- Assisted passengers and fellow crew members during emergencies, effectively implemented instructions from the flight deck crew and followed established emergency procedures on long-haul flights worldwide. Ensure passenger compliance with in-flight safety measures, while providing exemplary customer service to exceed customer satisfaction.
- Collaborated with cabin crew to uphold service standards and enhance operational efficiency, contributing to a positive passenger experience.
- Responded effectively to passenger inquiries and concerns, enhancing overall travel experience.
- Trained new staff on company policies, emergency procedures, and customer service excellence.
- Analyzed passenger feedback to pinpoint service enhancement opportunities, supporting continuous improvement initiatives.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Flight Attendant
Gulf Air
2005 - 2006
- Conducted pre-flight briefings for crew members, aligning on safety protocols and service procedures.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Implemented process improvements that streamlined boarding procedures, reducing delays significantly.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew.
- Delivered exceptional in-flight service, ensuring passenger comfort and safety during all phases of flight.
- Collaborated with cabin crew to maintain high standards of service and operational efficiency.
Education
Bachelor’s Degree - Business English
Bangkok University International College
Bangkok, Thailand01-2004
Skills
Business development
Project management
Business planning
Operations management
Process optimization
Team leadership
Staff development
Customer relations
Customer service
Relationship building
Strategic decisions
Decision Making
Problem-Solving
Organizational skills
Attention to detail
Self-motivated
Driven and determined
Additional Information
Part time pet sitter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Owner
Self Employed Services
12.2022 - 01.2025
Executive Assistant to Chief Technology Officer / Executive Assistant to Chief Legal Officer
Zipmex
08.2021 - 04.2022
Executive Assistant
Belgium-Luxembourg/Thai Chamber of Commerce
07.2019 - 08.2020
Personal Assistant to Purchasing Director
BMW Group
01.2017 - 08.2017
Guest Relation Officer and Personal Assistant to CFO
Amadeus IT Group
08.2015 - 12.2016
Flight Attendant
Emirates Airlines
04.2006 - 04.2014
Flight Attendant
Gulf Air
2005 - 2006
Bachelor’s Degree - Business English
Bangkok University International College