Piyaphat Putthasangwan

- Designed and implemented AI conversation flows for outbound call campaigns, improving customer engagement and increasing package sales conversion rates.

- Developed and monitored AI models, handling performance tuning and scenario adjustments.

- Created RPA processes to automate daily report extraction from web tools, summarizing sales data for operational teams.

- Built data pipelines to filter customer data lists and integrate them into automated outbound calling templates.

- Automated employee overtime calculation by extracting and processing internal organizational data, delivering daily reports to HR and management.

- Supported dashboard development by extracting performance data via web scraping and APIs; visualized KPIs in Tableau to enhance call center productivity.