Piyakwan SAE ENG
Customer Service Specialist
Bangkok,Bangkapi
Summary
I am a hard-working woman who always work closely with various of customers. I have a strong service mind and mostly understand the customer needs and know how to handle their requirement, complaint etc. I am an easy going with can do attitude, fast learning as well.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Specialist
MOCAP .Co,Ltd
04.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Investigated and resolved customer inquiries and complaints quickly.
Assistance Coordinator
Euro-Center
09.2023 - 01.2024
- Provide a great service for customers, informed their coverage, claims and any other inquiries
- Email handling and customer complain
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer service Specialist
Allianz Ayudhaya Insurance PLC
04.2022 - 08.2023
- Provide a great service for Ppcustomers, informed their coverage, claims and any other inquiries
- Email handling and customer complain
Customer service supervisor
Tune Insurance
11.2021 - 03.2022
- Manage End to End customer service team (Call, Chat, Email)
- Set up standard of knowhow of Customer service
- Handling the complaint and coordinate with concern department for the improve further action
- Maintain and improve Customer Services operations for our customer service and partners by the monitoring system and team performance
- Create reports that reflect support performance
- Help agents improve their performance with specific instructions and constant support (Coach and Feedback)
- Training and coaching team member and new joiner
Customer Experience Specialist
Percepta Thailand
08.2021 - 10.2021
- Provide beyond expectation experience for Ford customer to build the trust
- Liaison between customer, service support and dealership by following up to ensure customer satisfaction
- Responsible for handling inbound customer call regarding sales, service and displaying knowledge plus concerning for their needs
- Responsible for customer inquiries and concerns
Key Account & Customer Service Representative (English Skill)
Aetna Health Insurance
02.2019 - 07.2021
- Provide a great service for customers, informed their coverage, claims and any other inquiries
- Email handling and customer complain
Administrative Assistant (Room Operation)
Dusit Worldwide Company
08.2017 - 01.2019
- Administrative for room operation division
- Contract and coordinate with the suppliers or vendors for hotels supplements
- Manning adjustment for pre-opening properties
- Monitoring customer satisfactions (review pro, trip advisor)
Customer service Officer of Loyalty Marketing
Dusit Worldwide Company
08.2017 - 05.2018
- Provide a great service for members by incoming call and email or face to face with the member
- Informed membership about their status, stays and benefit
- Coordinate with participant hotels for members
- Tracking promotions of loyalty program
- Calculate the benefits for the membership who need to redeem their point
Guest Service Center
The Sukhothai Hotel
03.2015 - 04.2016
- Take care all guest by phone and face to face
- Manage job and request from guest or another department
- Solve guest problem and make them satisfied with service
- Fill online immigration form and some administrative job
- Set up the facilities for meeting room and response to manage business center
Telephone Attendant
Oriental Residence
01.2013 - 12.2014
- Take care all guests by phone
- Take order for room services and do it on Micros
- Managed request jobs from guest to the department who concern the job Hotsos Program
- Scheduling the team and training the new employee or interns
Education
Bachelor's degree of Art - History, Tourism
Srinakharinwirot University
Bangkok 01.2007 - 01.2010
Skills
- Good command of English
- Customer handling
- Telephone Etiquette
- Problem solving
- Abilities to work under pressure
- Coaching and scheduling team
- Microsoft Office (Word, PowerPoint, Excel)
- Opera
- Commanche
- HotSOS
Customer service
Good communication skills
Complaint resolution
Excellent written and oral communication
Programs
- Microsoft Office (Word, PowerPoint, Excel)
- Opera
- Commanche
- HotSOS
Timeline
Customer Service Specialist
MOCAP .Co,Ltd
04.2024 - Current
Assistance Coordinator
Euro-Center
09.2023 - 01.2024
Customer service Specialist
Allianz Ayudhaya Insurance PLC
04.2022 - 08.2023
Customer service supervisor
Tune Insurance
11.2021 - 03.2022
Customer Experience Specialist
Percepta Thailand
08.2021 - 10.2021
Key Account & Customer Service Representative (English Skill)
Aetna Health Insurance
02.2019 - 07.2021
Administrative Assistant (Room Operation)
Dusit Worldwide Company
08.2017 - 01.2019
Customer service Officer of Loyalty Marketing
Dusit Worldwide Company
08.2017 - 05.2018
Guest Service Center
The Sukhothai Hotel
03.2015 - 04.2016
Telephone Attendant
Oriental Residence
01.2013 - 12.2014
Bachelor's degree of Art - History, Tourism
Srinakharinwirot University
01.2007 - 01.2010
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