PITCHANAN INTASUEB

▪ Lead the team in monitoring and improving service quality within the claim process to meet company standards and enhance customer satisfaction.

▪ Analyze claim data and customer feedback to identify service gaps and develop improvement plans.

▪ Apply data-driven decision-making to enhance operational efficiency and control loss.

▪ Collaborate with cross-functional departments such as Claims, Legal, and Customer Service to resolve issues and optimize workflows.

▪ Mentor and support team members to achieve service quality goals and foster a collaborative work environment.

▪ Participate in training programs organized by the Thai General Insurance Association to stay updated on industry trends and best practices.

• Provide & handle accounts as manager assign
• Present our web application system in assessment for insurance, customize programs as clients require
• Tester web application nonproduction
• Be a project manager
• Cooperate with BA when clients need to customize programs
• Support the client when they have any question of web application, guide to use this program for insurance
• Leader of ISO27001 Team

• Support pre-sale to demonstrate security products and solutions for the clients
• Create the quotation about product solutions such as infrastructure network diagram; reconfigure network devices and how to implement security products to suit with client requirements
• Provide the included on-the-job training and formal class training for the clients
• Coordinate with dealers to plan and implement solutions then
• Create campaign marketing
• Develop the presentation the form in English language

• Be professional in IT Security solutions
• Gather client requirements, objectives and expected output
• Following up new business opportunities and setting up meetings
• Planning and preparing presentations (say hello to PowerPoint)
• Communicating new product developments to prospective clients
• Overseeing the development of marketing literature and Writing reports & providing management with feedback
• Developed strategic and operational sales plans which resulted in a 50% increase in overall sales and gross margin
• Maintained effective working relationship with customers – amplified customer base by 50%
• Identified target markets and established successful plans to develop them – bring 50% of additional revenue
• Be achievement to Governance site for build the PCIDSS project & traffic analysis systems
• Be an Project Manager of Governance Saving Banking
• Perform of PCIDSS (SSH Tectia SW)
• Updates weekly Report to client

• Manage Term
• Be guardian of the process of meetings, arrangements for the meetings, including AGMs, and decide the minutes of the meeting
• Arranging travel, visas, and accommodation and, occasionally, traveling with the CEO to take notes or dictation at meetings or to provide general assistance during presentations
• Screening phone calls, enquiries, and requests, and handling them when appropriate
• Handling and scheduling personal matters of the CEO; residence/ travel reservation or other tasks as assigned

• Collect payment
• Serve food or beverages
• Provide customer service
• Answer customer or public inquiries
• Assist patrons to make wine selection
• Assist patrons at entertainment events

• Be quickly pick up call when the client needs to Campaign about our service
• Provide the weekly report of call to supervisor
• Responsible for handling a large quantity of incoming phone calls, and providing accurate and updated information to our customers