Piseth Phuong

Internship

• Assisting Passengers with disability and small children.
• Greeting and welcoming passengers, and responding to questions
• Tagged baggage and routed to appropriate location for loading and screening.
• Provided exceptional customer service to passengers, addressing concerns and resolving issues.
• Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
• Answered questions regarding flight schedules, travel routes and arrival times.

• Communicated regularly with customers concerning data exchange and technology integration.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Maintained customer satisfaction with quick and professional handling of product returns.
• Counted money in drawers at beginning and end of each shift.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Answered product questions using knowledge of sales and store promotions.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

• Helped customers locate desired items and transfer oversized items to vehicles.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Performed inventory control, such as counting, and stocking merchandise.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Maintained stockroom records and generated reports for management.