Piromrak Kongdee

Revenue Strategy & Performance

Develop and implement comprehensive sales and marketing plans to achieve revenue targets, optimize pricing strategies, and maximize profitability across all revenue streams including rooms, F&B, spa, and events.

Oversee all brand communications, digital presence, and marketing collateral to ensure consistent messaging that reflects our luxury positioning and resonates with target audiences.

Build, mentor, and lead a high-performing sales and marketing team, fostering a culture of excellence, creativity, and results-driven performance.

Monitor market trends, competitor activities, and guest feedback to identify opportunities for innovation, service enhancement, and strategic differentiation.

Establish and nurture relationships with key distribution channels, travel partners, corporate clients, and media to expand market reach and drive bookings.

Key Responsibilities and Duties

• Operational Management: Oversee daily reservation operations, including processing, confirming, and updating bookings to ensure accuracy and efficiency.
• Revenue Optimization: Liaise with the revenue manager to update rates, manage inventory, and implement strategies to maximize average daily rate (ADR) and occupancy.
• Team Leadership: Recruit, train, and mentor reservations staff, setting clear roles and objectives.
• Customer Service: Respond to guest requests, inquiries, and complaints in a timely and professional manner.
• Reporting: Create and analyze reports on booking rates, revenue, and forecasts to provide insights to management.
• Channel Management: Ensure online travel agency (OTA) profiles are accurate and inventory is properly managed.

Key Responsibilities

• Staff Leadership & Management: Supervise, train, mentor, and evaluate front desk, concierge, and bell staff.
• Operations Oversight: Manage daily procedures, including check-in/check-out, room assignments, and reservations.
• Guest Experience: Resolve guest inquiries, complaints, and requests promptly to ensure high satisfaction.
• Administrative Duties: Create staff schedules, manage office inventory, and prepare reports on occupancy, revenue, and guest feedback.
• Coordination: Collaborate with housekeeping, maintenance, and sales departments to ensure seamless service delivery.
• Financial Control: Oversee daily transactions, cash handling, and compliance with billing procedures.

Key Responsibilities:

• Supervision: Leading, scheduling, and training front desk agents, concierge, and bell staff.
• Guest Services: Greeting guests, resolving complaints, and ensuring a positive experience.
• Operational Efficiency: Overseeing daily check-ins/outs, room assignments, and property management system (PMS) accuracy.
• Coordination: Communicating with housekeeping regarding room status and maintenance for repairs.
• Financial Control: Managing cash drawers, auditing daily transactions, and handling billing inquiries.
• Policy Compliance: Ensuring all team members follow hotel standards and safety procedures.

Key Responsibilities and Duties:

• Guest Services: Greet guests warmly, manage the check-in/check-out process, and handle walk-ins, ensuring a positive first impression.
• Reservations & Administration: Handle bookings, cancellations, and modifications using Property Management Systems (PMS). Maintain accurate records of guest information and charges.
• Communication: Answer multi-line phones, manage emails, and transfer calls to guest rooms.
• Financial Transactions: Process credit card payments, handle cash, and prepare final bills.
• Concierge Duties: Provide information regarding hotel amenities, local attractions, transportation, and dining options.
• Coordination & Security: Liaise with housekeeping and maintenance for room readiness. Monitor lobby security and handle guest complaints promptly and professionally.