PIMRAPAT SAIJAN
Guest Service Supervisor
Hua Hin,77
Summary
Detail-oriented supervisor with extensive experience in customer service and interpersonal communication. Proven ability to effectively train and support team members, fostering a collaborative environment that enhances overall service quality. Committed to delivering exceptional customer experiences and building strong relationships through effective communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Guest Services Supervisor
Hua Hin Marriott Resort and Spa
08.2022 - Current
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Enhance guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Assign rooms and identify designated requirements.
- Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs and charges
F&B Attendant
Marriott Executive Apartment Sukhumvit Park
01.2019 - 08.2022
- Supported smooth restaurant operations by promptly addressing guest inquiries and concerns.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Customer Experience Executive
Siam Gems Group
01.2018 - 12.2018
- Tracked customer experiences across online and offline channels and analyzed customer feedback.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Planned and implemented standard operating procedures (SOP) for operation officers.
Remote Business Center Agent
Lufthansa Services Thailand
05.2016 - 12.2017
- Handled airline’s irregularities; flight delay and cancellation: rebook and reissue process
- Handled all ticketing functions; investigate the cause and find solution in limited time for all stations worldwide.
- Provided expert customer service, including check-in and assistance to premium customers.
Education
Bachelor of Arts - English Major
Kasetsart University
Bangkok 04.2001 -
High School Diploma -
Prachuapwittayalai School
Prachuap Khiri Khan 04.2001 -
Skills
Guest accommodations
Team Training
Teamwork and Leadership
Front Desk Operations
Problem-Solving
Timeline
Guest Services Supervisor
Hua Hin Marriott Resort and Spa
08.2022 - Current
F&B Attendant
Marriott Executive Apartment Sukhumvit Park
01.2019 - 08.2022
Customer Experience Executive
Siam Gems Group
01.2018 - 12.2018
Remote Business Center Agent
Lufthansa Services Thailand
05.2016 - 12.2017
Bachelor of Arts - English Major
Kasetsart University
04.2001 -
High School Diploma -
Prachuapwittayalai School
04.2001 -
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