PICHSUCHA SONGMA
Steakhouse Server
Bangkok,10
Summary
Dynamic and client-oriented server with a strong work ethic, honed at Carnival Cruise Lines. Expert in upselling techniques and guest engagement, consistently enhancing dining experiences. Proven ability to manage multiple tables under pressure while maintaining a professional appearance and ensuring compliance with food safety practices.
Overview
2026
2026
years of professional experience
Work History
Steakhouse Server
Carnival Cruise Lines
2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bar Waiter
Mandarin Oriental Bangkok
2014 - 2017
- Maintained clean and organized bar area.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Assisted with bartending duties during high-volume shifts.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Enthusiastic and client-oriented bar server with strong service.
- Stay strong under pressure, manage multiple tables.
- Warmly welcoming delivered drinks and service with positive energy.
- Communicated with guests to record orders and assess needs.
- Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
Education
Bachelor of Arts -
Rajamangala University of Technology Krungthep
Bangkok, ThailandSkills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Order management
Service prioritization
Professional appearance
Guest seating
Food safety practices
Menu presentation
Sales expertise
Item promotion
Allergy awareness
Suggestive selling
Point of sale operation
Food and beverage pairings
Wine service
Wine pairings
Upselling techniques
Liquor, wine, and food service
Timeline
Steakhouse Server
Carnival Cruise Lines
2021 - Current
Bar Waiter
Mandarin Oriental Bangkok
2014 - 2017
Bachelor of Arts -
Rajamangala University of Technology Krungthep
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