Phunnut Phongluxsamana
Management Trainee
Ratchaburi,20
Summary
Dynamic and customer-focused professional with experience at Walt Disney World Resort, excelling in effective problem resolution and team collaboration. Proven ability to enhance guest satisfaction through exceptional service and multilingual communication. Adaptable in high-pressure environments, consistently delivering results that exceed expectations.
Overview
1
1
year of professional experience
2
2
Certifications
4
4
Languages
Work History
Food & Beverage Host
Walt Disney World Resort
05.2025 - 07.2025
- Delivered exceptional guest service in a fast-paced, multicultural theme park environment
- Assisted with food and beverage service operations, ensuring smooth workflow during high guest traffic
- Strengthened team collaboration and cross-cultural communication skills
Wine & Dining Trainee
So/ Bangkok
01.2025 - 04.2025
- Assisted in guest service at poolside restaurant & bar
- Recommended food, beverages, and wine to guests, ensuring customer satisfaction
- Practiced multilingual communication (Thai, English, Chinese) with local and international guests
Food & Beverage Host
Walt Disney World Resort
05.2024 - 08.2024
- Supported daily operations in the Food & Beverage department, serving international guests
- Handled guest inquiries, food orders, and special requests with professionalism and care
- Learned to adapt quickly in dynamic and high-pressure service environments
Education
Bachelor of Arts - Business Chinese
Mae Fah Luang University
Chiang Rai, Thailand 04.2001 -
Skills
Effective problem resolution
Certification
Google Project Management
Timeline
Walt Disney Leadership 101
07-2025
Food & Beverage Host
Walt Disney World Resort
05.2025 - 07.2025
Wine & Dining Trainee
So/ Bangkok
01.2025 - 04.2025
Food & Beverage Host
Walt Disney World Resort
05.2024 - 08.2024
Google Project Management
01-2024
Bachelor of Arts - Business Chinese
Mae Fah Luang University
04.2001 -
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