Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Phongsakorn Kosalanon

Social Key Account Specialist
Kukot,Phatumthani

Summary

Profile

Experienced in Sale and Business consult with over 1.5 years of experience . Fast learner and Can-do Attitude to drive myself and company to overachieve the target ,Interested in Marketing field

ACHIEVEMENTS

  • Top 10 of team with in Affiliate performance (out of 35)
  • Top 10 of team with in GMV port (out of 35)
  • Be a part of team to turn CP Freshmart Pattanakarn 53 to Profit from loss 5.7%
  • Handle Client Account with contributed sale around 80,000 THB/Month
  • Average CSAT Score (4.2 out of 5) while working at Agoda Service
  • Top 10 agent with highest touch point in April 2019 (Average 39 inbound calls per day)
  • Highest TOEIC Score 885

Overview

7
7
years of post-secondary education
3
3
years of professional experience

Work History

Social Key Account

Shopee
Bangkok, Phetburi
06.2020 - Current

-Barter packages with the seller about Shopee social partner program to increase traffic to shopee exchange with Shopee visibility and Asset (Campaign,Flashsale slot ,Shopee subsidy Code)

-Drive Revenue and Traffic from In and out of application (Social Media) to Shopee Seller's shop (33 shops in port)

  • Out of App

-consult about Social media plan and execution like Fundamental Facebook Ads ,Line OA, Line Open Chat , Instagram,Content of post and type of post individually.

  • In App

-Negotiate with the seller to join Marketing Campaign ,Flash sale , Mega campaign ,CRM Campaign , Category Campaign

-Consult with the seller about Shopee Ads Optimization to increase

traffic from in application (Visibility)

Initiate strategy with team to pull traffic from social media with Organic plan

  • Dead ded (Facebook)
  • Dead Ded Line OA

Management Trainee

WORKING EXPERINCE
12.2019 - 06.2021

Initiate Strategy to Maximize store Profit (B2C)

  • O2O Strategy

Line OA

- Create Reward card to increase Re-Purchasing Rate and TC (Traffic in store)

- Categorized customer by TAG to make personalize marketing

- To Communicate with the locals (Most of them is X Generation) which familiar with Line Platform

  • ABC analysis

B2B

- Market survey to understand local market and Potential leads and gather feedback to find strategy individually to engage and make long-term partnership

  • Rai Flea Market - Make a deal with local flea market by dealing with Market owner to get bigger volume and provide cheaper price to win the market also Execute plan to increase flea market awareness to local and Irregular customer From Huamark airport railink
  • Plan for the logistic map to reduce the cost of delivery

Customer Service Specialist

Agoda Service
12.2018 - 07.2019
  • Delivery Excellent customer service and manage the need of customers through phone call and email Negotiate with the hotel partner and customer to find the best solution solve the case
  • Communicate with team to share case and report directly with Team Manager.
  • Educated customers about product and company's policy

Education

BBA - Bachelor of Business Administration (Real Estate)

Thammasat University
Rangsit
01.2014 - 01.2018

No Degree - Math-English

Satit Wat Phra Sri Mahadhat Rajabhat University
Bangkhen
01.2011 - 01.2014

Skills

Microsoft office : Intermediateundefined

Timeline

Social Key Account

Shopee
06.2020 - Current

Management Trainee

WORKING EXPERINCE
12.2019 - 06.2021

Customer Service Specialist

Agoda Service
12.2018 - 07.2019

BBA - Bachelor of Business Administration (Real Estate)

Thammasat University
01.2014 - 01.2018

No Degree - Math-English

Satit Wat Phra Sri Mahadhat Rajabhat University
01.2011 - 01.2014
Phongsakorn KosalanonSocial Key Account Specialist