MS Office
Phongsak Saetae
Fraud Management Expert
Bangkok
Summary
Accomplished in leading fraud management with almost 20 years of experience in Financial and Banking industry. Detail-oriented team player with strong organizational skill to achieve the goals.
Overview
19
19
years of professional experience
Work History
Head, Operational Risk – Fraud Risk Management
CIMB Thai Bank PCL.
01.2024 - Current
- Oversee the adequacy and effectiveness of the fraud risk policy and procedures and key controls.
- Monitor key regulatory developments and ensure alignment.
- Provide updates and reports to the governance/risk committee on policy/procedures related matters, risks, area of concern, fraud incidents as identified form time-to-time.
- Act as the 2nd line of defense of the Bank in fraud risk management.
- Oversee the FRM’s prevention activities, governance, monitoring and detection, training and reporting.
- Perform fraud risk assessment on high-risk segments and provide feedback to business units.
Fraud Control Head
United Overseas Bank (Thai) Public Company
04.2019 - 12.2023
- Lead the development, implementation, and optimization of fraud prevention, detection, investigation and recovery for CASA, Credit Card, Secured Loan and Unsecured Loan products.
- Oversee and design of fraud MIS and analyze fraud data to identify fraud trend, gaps and root causes for improvement of fraud strategies.
- Recommend significant changes of related parties to address current fraud trends for controlling the risk exposure.
- Drive a performance-oriented environment to the team members.
- Ensure all governance practices adhere to regulatory standards and policies.
Fraud Manager
Krungthai Card Public Company
05.2017 - 03.2019
- Lead of Fraud Information System, Acquirer and Online Investigation teams.
- Review and update fraud procedures.
- Oversee MIS tracking of fraud information and reporting to related parties.
- Recommend significant changes of related parties to address current fraud trends for controlling the exposure to risk and loss.
- Set and review fraud application detection alert conditions.
- Conduct the training of Fraud knowledge for related staffs and external individual/ groups on propose of fraud prevention.
- Coordinate with Credit Card Club, Fraud Working Group for investigate fraud case and share the fraud information with other institutions.
Fraud Manager
Citicorp Leasing (Thailand) Ltd.
06.2015 - 04.2017
- Manage all escalation of fraud case related investigations.
- Review and update fraud procedures.
- Recommend significant changes in the credit acquisition procedures and policies to address current fraud trends thereby reducing the exposure to risk and loss.
- Site visit to Citi Network Branches and Telesales Outsource companies.
- MIS tracking of fraud information and reporting to related parties.
- Lead of Fraud Application Detection and Fraud Application Investigation Teams
- Conduct the training of Fraud knowledge for related staffs and external individual/ groups on propose of fraud prevention.
- Coordinate with Credit Card Club, Fraud Working Group for investigate fraud case and share the fraud information with other institutions.
Fraud Specialist
Bangkok Bank PCL.
01.2009 - 05.2015
- Track, analysis and provide fraudulent information of credit card both issuing and acquiring.
- Set rules and parameter for monitoring system.
- Monitor fraud performance of the monitoring team.
- Review and update fraud procedures.
- Handle and investigate assigned fraudulent cases both issuing and acquiring.
- Prepare summary fraud quarterly report both issuing and acquiring.
Fraud Control Officer
United Overseas Bank (Thai) Public Company
03.2005 - 01.2009
- Monitor real-time credit card transactions.
- Set rules parameter for monitoring system.
- Handle and investigate fraudulent cases (all fraud type).
- Review the reports: authorization, excessive usage, transaction on blocked, etc.
- Train new fraud staffs.
- Collect fraud data: fraud volume, spending volume, etc.
- Report the police report in cases that related to criminal law.
Education
MBA - Business Admistration
Chulalongkorn University
Thailand 04.2001 -
B. Econs. - Economics
Kasetsart University
Bangkok, Thailand 04.2001 -
Vocational Certificate - Accounting
Bangkok Commercial Campus
Bangkok, Thailand 04.2001 -
Skills
Microsoft Office
Team Management
Supervision and leadership
Excellent Communication
Problem-Solving
Software
Fraud Monitoring System
Presentations
Languages
Thai
Native language
English
Upper intermediate
B2
Timeline
Head, Operational Risk – Fraud Risk Management
CIMB Thai Bank PCL.
01.2024 - Current
Fraud Control Head
United Overseas Bank (Thai) Public Company
04.2019 - 12.2023
Fraud Manager
Krungthai Card Public Company
05.2017 - 03.2019
Fraud Manager
Citicorp Leasing (Thailand) Ltd.
06.2015 - 04.2017
Fraud Specialist
Bangkok Bank PCL.
01.2009 - 05.2015
Fraud Control Officer
United Overseas Bank (Thai) Public Company
03.2005 - 01.2009
MBA - Business Admistration
Chulalongkorn University
04.2001 -
B. Econs. - Economics
Kasetsart University
04.2001 -
Vocational Certificate - Accounting
Bangkok Commercial Campus
04.2001 -
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