Phirunthorn Thanukarn

• Facilitate and participate in issuing of offers in a timely and accurate manners
• Liaise with team members and meet team objectives including service level agreements, outstanding customer service and high level of accuracy
• Utilize the student information system and ensure completeness and accuracy of student records
• Develop a strong relationship with overseas team members as well as other key internal and external stakeholders
• Assess international student applications for UK foundation, international year one (IYO), pre-master’s, and pre-doctorate’s programs, which progress to UK university entry mainly
• Appraise application qualifications based on entry requirements and policies as agreed with UK university partners
• Accurately log all student details and documents to the KSS system before issuing program offers
• Verify applicant English and academic results using IELTS checking service, ECCTIC and Kaplan compliance teams
• Follow UK visa and immigration regulations and Tier 4 visa compliance protocols at all times
• Indicate KITE to graders to grade the test and email to the Admission Officer when the test has been graded
• Forward UK applications from the application inbox to MENA Admissions Support team
• Forward online forms related to Medical Conditions, disabilities and Additional educational needs form (MCAR), College Guardian requests, Tuition Fee Assessment form, Underage Consent form to the Admissions Officer

• Assist ASU Submissions India team to assess and submit ASU applications through ASU portal and update students' records on Salesforce

• Interacted with customers over the multiple voices and written channels
• Responded to queries related to products, services, processes, and policies
• Handled and resolved complaints in accord with established policies and procedures
• Responded to escalated issues in a courteous and professional manner consistent with UNIQLO customer service philosophy
• Assisted customers with placing orders and navigated UNIQLO E-commerce site, troubleshoot online and checked out issues and reported technical concerns to respective internal departments for resolution
• Liaised with distribution centers to research disruption to order fulfillment or return process
• Liaised with retail stores to resolve customer concerns related to stores experience

• Demonstrated and sold merchandise in indoor and outdoor areas
• Cash handled - both manual and using computerized registers
• Stocked and cleaned shelves and carts
• Received/put away stock and delivered; stroller/wheelchair rental – including repetitive lifted, stacked, and pushed strollers and wheelchairs
• Prepared food/candy, sold alcohol and tobacco, provided information to guests
• Approached guests and engaged them in conversation
• Prepared packages for shipping/delivery
• Worked independently or as part of a large team
• Stood for extended periods, and worked outdoors

• Met and greeted with passengers at check-in area
• Assisted at self-service check-in kiosk
• Queued comber
• Provided connecting flight information, and assisted passengers in the transit area
• Gave information and advice to multi-national passengers

• Entertained and communicated non-verbally with guests
• Interacted with guests outside and in dining establishments
• Worked in hot, confined heavy costumes with limited range of vision
• Signed autographs and posted for photographs

• Monitored students during the lab sessions
• Provided any technical assistance
• Kept record and reported problems during lab hours
• Helped students with English pronunciation