Phiphat Metta

Pre-opening team in luxury hotel. Job assignment to do prepare SOP matching with InterContinental brand standard. Team building for pre-opening. Doing sleep test for room condition. Prepare all routing front desk team and set up. Being the trainer of the team. Be training brand standard, IHG member. Coordinate with the other department for flow operation. Set up system for night shift such as report and flow for night audit.

• Supervised and coordinated team to provide guidance and support and maximize performance.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Developed detailed plans based on broad guidance and direction.

• Assignment for next arrival
• Handling any incident was happen during the guest's stay
• Monitor comments in the Reviewpro and takes action
• Doing checklist of LQA with the team
• Run night process with GRR report
• Communicate in Email with internal and external.

• Manage room for the Hospitel situation and Daily room selling
• Participatory integration SOP
• To be MOD and set up standard Front team follow from SOP
• Encourage team make project guest's review on TripAdvisor
• Seeking any opportunities for increase the revenue such as broadcast selling product in official Line
• To be admin in hotel Facebook.

• Room assignment
• Training new Guest Service Officer
• Coordinator with Sale, Reservation and Accounting department
• Create schedule of Guest Service Officer
• Solving any problem first before pass to Manager on duty and also providing best service for good feedback comment.

• Provide warm welcoming guest who are founder and leisure guest for procedure check in and out, also escort guest and orientation room
• Preparing registration card and correspondence for next day.