Philip Lee Mason

• Improved client satisfaction rates by effectively addressing concerns and incorporating feedback into future processes.
• Developed and oversaw project operations and managed multi-functional issues through resolution.
• Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
• Identified opportunities for process improvement, implementing changes that led to increased efficiency within the organization.

Overseeing the Marketing & Sales side of the business in Thailand (from recruitment of reps to training and leading the teams). The role also included liaising with Heads of Departments that interacted with the Marketing & sales functions including administrative tasks with HR, Accounts, Contracts, IT and Design.

Responsible for the running of the Cold Line Sales within the Group with planning, directing and coordinating all aspects of Phuket cold line marketing including OPCs, Telemarketing and Alternative programs. Managing seven marketing supervisors who supervised a total of seventy marketing staff. Full responsibility for recruitment and management of staff. Creation of Marketing tools and documents in liaison with the Design Team to create incentives for new clients.

Duties included running the Sales and Marketing teams, taking the business turnover to a higher level and with training and motivation of all staff, had created a dynamic team of individuals.

Duties started with building the business from scratch by recruitment of all Sales & Marketing staff whilst keeping start-up costs to minimum. Further programs were set up including telemarketing and alternative marketing programs.

A challenging and motivating role to turn the business around through recruiting new staff - both Indonesians and Westerners - for Sales & Marketing operations as well as opening up a telemarketing operation.

Arrived for a new venture in Thailand
Duties started with recruitment of all Sales & Marketing staff and developing marketing programs to suit the needs of what was then a virgin market.