PHETCHARAT SUTTHISOM
Customer Service And Sales Manager
Bangna,Bangkok
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
32
32
years of professional experience
Work History
Customer Service Manager
T&S Intertrade Co., Ltd.
01.2024 - 07.2025
- Oversaw customer service and sales activities, ensuring alignment with organizational goals.
Sales Manager
EA Logistics Link Co., Ltd.
08.2022 - 02.2023
- Managed sales activities, organized and controlled sales programs to achieve revenue and profitability goals.
- Prepared sales plans and programs, proposed strategies to increase product market share.
- Negotiating customer contracts in accordance with overall company sales strategy. Conducting sales meetings and communicates new strategies to the sales account force.
Customer Care Manager
WFS-PG Cargo, Co.,Ltd (Bangkok Flight Services)
02.2008 - 06.2020
- Developed and planned customer relations management activities, including special events, customer visits, and social responsibility initiatives.
- Enhancing service delivery to meet customers’ satisfaction by liaison between customers (Airlines & FFWs Agents) and company.
- Addressed customer issues to improve satisfaction and service quality. and immediate solving customer problems to ensure smooth cargo handling according to flight schedule.
- Represented cargo operational team to build and maintain strong relationships with customers, enhancing satisfaction and retention through meetings, discussions, visits, and emails.
Public Relations Manager
Ajinomoto Co., (Thailand) Ltd.
04.1993 - 01.2007
- Developed public relations strategies for internal and external stakeholders.
- Managed customer relations management (CRM) and coordinated corporate social responsibility (CSR) activities, including Ajinomoto Foundation, Ajinomoto Cooking Club, and Cooking Contest.
Education
Bachelor - Social Work
Thammasat University
03-1993
Skills
Negotiation & Coordination Skill
Typing skill : English language speed 60 wpm
Computer programs :Microsoft Office (Word, Excel, Power Point)
Languages : Thai & English
Customer relations
Problem-solving
Relationship building
Interests
Travel, Photography, Mediation
Timeline
Customer Service Manager
T&S Intertrade Co., Ltd.
01.2024 - 07.2025
Sales Manager
EA Logistics Link Co., Ltd.
08.2022 - 02.2023
Customer Care Manager
WFS-PG Cargo, Co.,Ltd (Bangkok Flight Services)
02.2008 - 06.2020
Public Relations Manager
Ajinomoto Co., (Thailand) Ltd.
04.1993 - 01.2007
Bachelor - Social Work
Thammasat University