Phattharaporn Guy
Bangkok
Summary
A commitment, customer service orientated and enthusiastic person. I have more than 5 years experience working as a customer service professional, I have advanced interpersonal skills and experience interacting with people from many different cultures and backgrounds.
I am extremely well organized, able to adapt quickly to different situations, an excellent team player and can handle stressful situation while always maintaining a level head. I am excelled at providing the best possible customer experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Childcare Educator
Milestone Childcare and Kindergarten & Choklits Croydon Child Care Centre & Kindergarten
11.2020 - 11.2023
- Positively interacted with all children, nurturing their confidence and self-esteem giving each child individual attention and comforted throughout the day.
- Assisted in planning for the ongoing development of each child.
- Participated in supervising indoor/outdoor environments to provide safety for the children at all times.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
Guest Relation Officer
Reed Tradex Company Limited
09.2019 - 11.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted staff members and customers to translate from English to Thai and Thai to English.
- Enhanced customers satisfaction by providing exceptional customer service at the front desk.
- Managed customer inquiries in-person communication, ensuring accurate information delivery.
- Resolved customer complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Enhanced customer satisfaction by promptly addressing and resolving VIP guest concerns and inquiries.
Beauty Advisor's Assistant
L'Occitane Thailand
07.2019 - 08.2019
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Real Estate Sales Agent Assistant
Property Perfect Company
06.2019 - 06.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established rapport with customers using active listening and interpersonal skills.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Increased client satisfaction by providing exceptional customer service and efficiently addressing inquiries.
- Maintained up-to-date knowledge on local real estate market conditions to better assist clients with their needs.
Brand Manager
Cherchim Company Limited
11.2018 - 05.2019
- Developed strategies and managed marketing campaigns across print, broadcast, and online platforms.
- Translated documents from English to Thai.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Created and managed social media campaigns to increase brand engagement.
Customer Service Manager
Do4You Company
11.2016 - 11.2018
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Receptionist
Manpower Group Recruitment Company
10.2016 - 11.2016
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Helped maintain office security by monitoring visitor access and issuing badges.
Teaching Assistant
Siam Singapore International School
03.2012 - 07.2016
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Copied, organized and distributed classroom assignments or other paperwork.
Teaching Assistant
Shrewsbury International School
08.2011 - 02.2012
Teaching Assistant
The American School of Bangkok
10.2010 - 04.2011
Teaching Assistant
Australian International School Bangkok
10.2009 - 10.2010
Customer Service Representative
Walter Thailand Company Limited
11.2007 - 11.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced overall event experience with proactive communication and top-notch customer service skills.
- Liaised with venue staff to ensure compliance with all facility rules and regulations, maintaining a safe environment for all event participants.
- Improved client satisfaction by providing timely and accurate event information and support.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and organized exhibition settings, ensuring a comfortable and inviting atmosphere for customers.
Retail Sales Assistant
Dtac Shop
01.2006 - 01.2008
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided valuable feedback to management regarding customer preferences and trends, leading to improved product offerings.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
Education
Diploma - Early Childhood Education and Care
Best Chance Australia
01.2022
Certificate III - Early Year Childhood Education and Care
Best Chance Australia
01.2020
Bachelor of Arts Degree - Major in Business English and minor in Hospitality Management
Assumption University
01.2009
Certificate of Vocational Education - Major in Business
Assumption Commercial College
01.2004
Skills
- Adaptable and flexible
- Attention to detail
- Customer service orientated
- Cultural sensitivity and diversity awareness
- Decision making skills
- Enthusiastic
- Effective communication skills
- Emotional Intelligence
- Friendly disposition
- First aid and CPR certificate
- Teamwork and collaboration
Certification
- All About Allergens for Children's Education and Care
- Child Protection Certificate
- First Aid & CPR Certificate
- Food Safety Certificate
- Infection Control Training Covid 19 Certificate
Timeline
Childcare Educator
Milestone Childcare and Kindergarten & Choklits Croydon Child Care Centre & Kindergarten
11.2020 - 11.2023
Guest Relation Officer
Reed Tradex Company Limited
09.2019 - 11.2019
Beauty Advisor's Assistant
L'Occitane Thailand
07.2019 - 08.2019
Real Estate Sales Agent Assistant
Property Perfect Company
06.2019 - 06.2019
Brand Manager
Cherchim Company Limited
11.2018 - 05.2019
Customer Service Manager
Do4You Company
11.2016 - 11.2018
Receptionist
Manpower Group Recruitment Company
10.2016 - 11.2016
Teaching Assistant
Siam Singapore International School
03.2012 - 07.2016
Teaching Assistant
Shrewsbury International School
08.2011 - 02.2012
Teaching Assistant
The American School of Bangkok
10.2010 - 04.2011
Teaching Assistant
Australian International School Bangkok
10.2009 - 10.2010
Customer Service Representative
Walter Thailand Company Limited
11.2007 - 11.2008
Retail Sales Assistant
Dtac Shop
01.2006 - 01.2008
Diploma - Early Childhood Education and Care
Best Chance Australia
Certificate III - Early Year Childhood Education and Care
Best Chance Australia
Bachelor of Arts Degree - Major in Business English and minor in Hospitality Management
Assumption University
Certificate of Vocational Education - Major in Business
Assumption Commercial College
- All About Allergens for Children's Education and Care
- Child Protection Certificate
- First Aid & CPR Certificate
- Food Safety Certificate
- Infection Control Training Covid 19 Certificate
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