Phailin Malithong
68 /52 Moo. 5 Bang Sri Muang, Muang Nonthaburi
Summary
I'm at least 15 years of experience in application support, Software tester, HR and Sale Managers. Have knowledge of software life cycle methodologies. I'm resourceful Specialist offering expertise in problem-solving, data analysis. Adept at quickly learning new technologies and processes for driving success.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Sales and HR Managers / Software Tester / Business Analyst
Symmetricsoft Co., Ltd.
Nonthaburi, Nonthaburi
7 2019 - Current
- Providing outsourced to meet customer needs
- Customers such as True, DTAC, TTB
- Recruitment process
- Take care of employees, such as doing social security matters, Group insurance, Pay off student loans, Organize recreational activities
- Prepare company accounting documents such as various disbursements
- Billing and receiving checks
- Getting requirement with user and analyze data for develop application
- Create a document specifying software requirements
- (SRS)
- Analyzed and designed test case
- Created test cases and test scenario for testing application developed for users
- Coordinate between Users, Developer and Project Manager
- Prepare data test
- Execute Test
- Create system user manual for users, admins and developers
- Performed log defect severity
- Support users in case of encountering problem with using the system
- Organize application demonstration class for users to be able to use the application correctly.
Senior Application Support
True GS Co., Ltd.
Bangkok, Bangkok
07.2016 - 06.2019
- Receive problems from users and analyze problems Including fixes to allow users to continue using the system
- Just in case if analyzed such problems must be referred to other agencies
- Will coordinate to forward the problem to the Developer team or related departments
- Coordinate with the support team and system users to jointly investigate problem information
- Create a query to retrieve data from the database and create reports as users required
- Clarify Defect whit team
- Coordinate between Users, Developer and Project Manager
- Training application for users to be able to use the system correctly
- To create and customize the script for supporting task and data
- Execute test cases (manual) and analyze results
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Send an email explaining the cause of the problem and solutions for system users
- Suggest and find solutions to improve team's work processes.
Application Support
Extend IT Resource Co., Ltd. (On site True Vision Co., Ltd.)
Bangkok, Bangkok
06.2010 - 06.2016
- Receive problems from users and analyze problems Including fixes to allow users to continue using the system
- Just in case if analyzed such problems must be referred to other agencies
- Will coordinate to forward the problem to the Developer team or related departments
- Coordinate with the support team and system users to jointly investigate problem information
- Create a query to retrieve data from the database and create reports as users required
- Clarify Defect whit team
- Coordinate between Users, Developer and Project Manager
- To create and customize the script for supporting task and data
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Send an email explaining the cause of the problem and solutions for system users
- Suggest and find solutions to improve team's work processes.
Editorial Department
Food media publishing and advertising Co., Ltd. (อ.ยิ่งศักดิ์ จงเลิศเจษฎาวงศ์)
Bangkok, Bangkok
03.2008 - 03.2010
- Analyze the interests of magazine customers and find information about the column that will be written
- Wrote various columns in Food News and Food Paper magazines
- Interviewed bakery shop owners, managers, and executive chefs
- Selected images for the columns
- Designed illustrations and checked column layouts
- Checked the artwork before the magazine comes out.
Education
Bachelor's degree, Program Information Science for Communication -
Naresuan University
Phitsanulok 01.2003 - 01.2006
Skills
Computer Language: SQL
Database: MS SQL Server, Oracle, MS Access, PL/SQL
Operation System: Windows 2000/2003/XP
Graphic and Design: Adobe Dream weaver, Adobe Flash, Adobe Photoshop
Program Office: Microsoft Office 365 (Word, Excel, PowerPoint, Visio)
Internet Browser: IE, Firefox, Chrome
Soft Skill: Problem solving, Emotional Intelligence, Empathy, Analytical skill, Communication, Team coordination, Expert Problem Solving, Root Cause Analysis, Customer Relations, Documentation Management, Multitasking Abilities, Self Motivation, Effective Communication, Active Listening, Positive Attitude
Personal Information
- Age: 39
- Height: 162 Centimeters
- Weight: 52 Kilograms
- Date of Birth: 01/12/1984
- Gender: Female
- Nationality: Thai
- Marital Status: Single
- Religion: Buddhism
Personal Qualifications
- 15+ years experience in software life cycle methodologies
- 5+ yeass experience in Human Resource and Recruitment skills.
- 3+ years experience in Software tester, Business Analyst
- years experience in Telecommunication industry > Non Mobile - True Visions Services area.
- 6+ years experience in E-commerce Industry > True Select Home Shopping
- Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success.
- Possesses strong communication, coordination and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
- Experienced Software Tester with hands-on background in testing various development projects. Successful at testing based on customer requirements to produce on-target deliverables. Demonstrated expertise in leading-edge software development and testing methods.
- Experienced in oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches.
- I'm a fast learner and try to improve myself all the time.
Timeline
Senior Application Support
True GS Co., Ltd.
07.2016 - 06.2019
Application Support
Extend IT Resource Co., Ltd. (On site True Vision Co., Ltd.)
06.2010 - 06.2016
Editorial Department
Food media publishing and advertising Co., Ltd. (อ.ยิ่งศักดิ์ จงเลิศเจษฎาวงศ์)
03.2008 - 03.2010
Bachelor's degree, Program Information Science for Communication -
Naresuan University
01.2003 - 01.2006
Sales and HR Managers / Software Tester / Business Analyst
Symmetricsoft Co., Ltd.
7 2019 - Current
Similar Profiles
Alongkorn LiamsakulAlongkorn Liamsakul
Manager Channel Development - Distributor at F&N Dairies (Thailand) Ltd.Manager Channel Development - Distributor at F&N Dairies (Thailand) Ltd.
Choetsaksit HatsimChoetsaksit Hatsim
Head Chef at Giggling SquidHead Chef at Giggling Squid
NATTSIRI SASIMNATTSIRI SASIM
Rebirth (Thailand) Company at Sale & Marketing Manager (Online & Modern Trade)Rebirth (Thailand) Company at Sale & Marketing Manager (Online & Modern Trade)