Words,Excell,Power Point
Phaiboon Namchan
Food And Beverage Department
Bangkok,Thailand
Summary
Customer service professional prepared to excel in delivering top-notch service and support. Proven ability to handle customer inquiries and resolve issues promptly. Focused on team collaboration and achieving results, with reputation for reliability and adaptability.
Overview
26
26
years of professional experience
2
2
Languages
Work History
Customer Service Attendant
Take Eat Easy Kitchen and Bar
11.2024 - Current
- Exceeded performance goals regularly while maintaining a high level of professionalism under pressure from high call volumes or difficult interactions.
- Conducted regular follow-ups with customers to ensure their needs were met and any issues were addressed promptly.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Assisted in developing standard operating procedures that led to an increase in overall efficiency within the department.
Assistant Restaurant Manager
Chatrium Riverside Bangkok Hotel
05.2013 - 09.2024
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Ensure of guests satisfactions and resolve the complaints.
- Upsell and maximise the profits.
Captain Waiter, Wine Waiter
Fred.Olsen Cruise Lines
11.2001 - 03.2013
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Maintain the cleanliness up to USPH standards.
- Provide wine recommendation and service to guests.
- Upsell wine and beverages in dining room.
Restaurant Waiter
Montien Riverside Hotel
03.2001 - 10.2002
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Maintain time management and keep on learning about food and beverages.
English Teacher
Bangkok Education Center
04.1999 - 07.2001
Education
Bachelor of Arts - English Language
Mahachulalongkornrajavidhtyala University
Bangkok,Thailand 04.2001 -
Skills
Complaint handling
Software
Timeline
Customer Service Attendant
Take Eat Easy Kitchen and Bar
11.2024 - Current
Assistant Restaurant Manager
Chatrium Riverside Bangkok Hotel
05.2013 - 09.2024
Captain Waiter, Wine Waiter
Fred.Olsen Cruise Lines
11.2001 - 03.2013
Bachelor of Arts - English Language
Mahachulalongkornrajavidhtyala University
04.2001 -
Restaurant Waiter
Montien Riverside Hotel
03.2001 - 10.2002
English Teacher
Bangkok Education Center
04.1999 - 07.2001
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