Penpitcha Aussawawutthikarn
Flight Attendant
Bueng Kum,Bangkok
Summary
Accomplished Flight Attendant offering over 19 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Welcoming, bilingual Flight Attendant with exceptional hospitality skills. Caring and astute with proven ability assisting passengers with special needs.
Charismatic Flight Attendant dedicated to safety and customer service. Knowledgeable and polished with dynamic interpersonal skills.
Overview
10
10
years of post-secondary education
23
23
years of professional experience
Work History
Flight Attendant
Thai airway international Co.,Ltd.
Jatujak, Bangkok
04.2002 - Current
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Addressed passengers' concerns about delayed and canceled flights and resolved their issues.
- Promoted safety, comfort and welfare of passengers by touch of Thai hospitalities.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Marketing Assistant
Central Trading Co.,Ltd
Praram 4, Bangkok
08.1999 - 02.2002
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
- Coordinated campaign collateral across diverse business segments, product lines and markets.
- Proofread all marketing collateral ahead of printing to eliminate errors.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Coordinated appointments and meetings with customers for high-performing workshop.
Marketing Coordinator
Panasonic A.P. Sales ( Thailand ) Co.,Ltd
Bangna, Bangkok
06.1997 - 06.1999
- Identified issues, analyzed information and provided solutions to problems.
- Developed team communications and information for meetings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Proofread marketing documentation to check for spelling, grammar and syntax errors.
- Planned events, including trade shows and vendor fairs, for clients and partners to attend.
- Supervised marketing for product launches, including public relations tasks, direct mail pieces, trade shows, sales training and e-mail blasts.
Education
High School Diploma -
Satriwithaya School
Bangkok 05.1990 - 09.1995
BBA - Marketing
ASSUMPTION UNIVERSITY OF THAILAND ( ABAC )
Ramkhamhang 10.1992 - 03.1997
Skills
Guest services
Safety and compliance
Food and beverage preparation
Aviation regulations
Crew coordination
Emergency Response
Administrative office operations
Event Coordination
Organization, prioritizing, and multi-tasking
Timeline
Flight Attendant
Thai airway international Co.,Ltd.
04.2002 - Current
Marketing Assistant
Central Trading Co.,Ltd
08.1999 - 02.2002
Marketing Coordinator
Panasonic A.P. Sales ( Thailand ) Co.,Ltd
06.1997 - 06.1999
BBA - Marketing
ASSUMPTION UNIVERSITY OF THAILAND ( ABAC )
10.1992 - 03.1997
High School Diploma -
Satriwithaya School
05.1990 - 09.1995