Peerapong Punnuek
chonburi
Summary
Competent professional and technical IT support more than 10 year’s experience in a variety of office based environments. The ability to explain procedures in a convenient and easy to use means that many computer problems can be solved over the phone.
Overview
16
16
years of professional experience
Work History
IT Help Desk Technician
COSMO
Phanthong
07.2022 - Current
- Setup and install Programs
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Completed post-installation tests, checking functionality.
- Support MES software. SFC Programs
- Support SATO Printer for Label print
IT Support Engineer
Panasonic Management (Thailand) Co.,Ltd.
Bangkok
03.2012 - 03.2022
- Setup and install Programs for new employees.
- Support Microsoft Office 365
- Provided training for all users.
- Support all related infrastructure tasks to IT Projects.
- Identified and solve problems on the computer and save them in the appropriate databases.
- Support Service, Network Infrastructure,
- Serve as the fist point of contact for User seeking technical assistance over the phone,email and ticket
- Perform remote troubleshooting through diagnostic techniques.
- Provide accurate information on IT products or services
- Escalate issues to the next level of support
IT Support - Outsource HP
Manpower
Bangkok
01.2009 - 03.2012
- Serve as the fist point of contact for User seeking technical assistance over the phone, and ticket
- Perform remote troubleshooting through diagnostic techniques.
- Provide accurate information on IT products or services
- Escalate issues to the next level of support
IT Support
SVOA computer
Bangkok
06.2008 - 01.2009
- Supported and provided direct solutions for computer problems.
- Supported Printer and Telephone.
- Explained complex IT issues to non-technical staff.
- Escalate issues to the next level of support.
Education
BBA - Business Computer
Mahanakorn University of Technology
BangkokSkills
- Hardware Diagnostics
- Mac OS
- Operating systems
- Technical Troubleshooting
- Hardware Upgrades
- Help Desk Support
- Hardware and Software Repair
- Troubleshooting Network Issues
- Multitasking and Prioritization
- Resolving Problems and Incidents
- Customer Service Support
- Issue and Resolution Tracking
- Teamwork and Collaboration
- Microsoft office 365
Languages
Thai
First Language
English
Elementary
A2
Timeline
IT Help Desk Technician
COSMO
07.2022 - Current
IT Support Engineer
Panasonic Management (Thailand) Co.,Ltd.
03.2012 - 03.2022
IT Support - Outsource HP
Manpower
01.2009 - 03.2012
IT Support
SVOA computer
06.2008 - 01.2009
BBA - Business Computer
Mahanakorn University of Technology
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