Pedro Manuel Ricardo Amaral
OPERATIONS MANAGER
Bangkok,Thailand
Summary
With over 26 years of experience in the formwork and scaffolding sector across Europe, the Middle East, and Asia, I possess effective leadership skills that consistently drive success. Expertise in customer service management, team management, and resource management. Strong background in product maintenance and quality control. Excel in establishing new stockyard premises under country/company guidelines and adept at preparing operations' annual management plans. Skilled in developing and maintaining key customer relationships, ensuring long-term satisfaction and loyalty.
Overview
27
27
years of professional experience
4
4
Certifications
3
3
Languages
Work History
HEAD OF OPERATIONS
PERI TIP - Thailand, Indonesia & Philippines
01.2024 - Current
- Preparing strategic operations, annual management plan
- Monthly invoicing responsible
- Exhibiting effective team management and resource management skills
- Organizing trainings and establishment of operations in accordance to company guidelines
- Ensuring compliance with Health and Safety regulations and manage risk in accordance to company guidelines
- Establishing of new warehouse
- Organizing product launch and develop customer relationship
- Improvement of company's profitability through optimization, increase of efficiency and cost management along with operational and logistics processes
- Managing approvals of suppliers according to company standards
- Setting up of procedures for supply chain management
- Demand planning and cost control procedure according to the company budget
- Conduct annual stocktaking process as per country/company standards
- Customer Service Management
- Increase customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Streamline operational processes by identifying inefficiencies and implementing best practices.
OPERATIONS MANAGER
PERI Thailand & Philippines
03.2022 - 12.2024
- Preparing strategic operations, annual management plan
- Monthly invoicing responsible
- Exhibiting effective team management and resource management skills
- Organizing trainings and establishment of operations in accordance to company guidelines
- Ensuring compliance with Health and Safety regulations and manage risk in accordance to company guidelines
- Establishing of new warehouse
- Organizing product launch and develop customer relationship
- Improvement of company's profitability through optimization, increase of efficiency and cost management along with operational and logistics processes
- Managing approvals of suppliers according to company standards
- Setting up of procedures for supply chain management
- Demand planning and cost control procedure according to the company budget
- Conduct annual stocktaking process as per country/company standards
- Customer Service Management
- Develop and implement strategies to maximize customer satisfaction.
- Increase profit by streamlining operations.
OPERATIONS MANAGER
PERI Thailand
06.2020 - 02.2022
- Preparing strategic operations, annual management plan
- Monthly invoicing responsible
- Exhibiting effective team management and resource management skills
- Organizing trainings and establishment of operations in accordance to company guidelines
- Ensuring compliance with Health and Safety regulations and manage risk in accordance to company guidelines
- Establishing of new warehouse
- Organizing product launch and develop customer relationship
- Improvement of company's profitability through optimization, increase of efficiency and cost management along with operational and logistics processes
- Managing approvals of suppliers according to company standards
- Setting up of procedures for supply chain management
- Demand planning and cost control procedure according to the company budget
- Conduct annual stocktaking process as per country/company standards
- Customer Service Management
- Develop and implement strategies to maximize customer satisfaction.
- Increase profit by streamlining operations.
OPERATIONS MANAGER
PERI Kuwait W.L.L
01.2017 - 01.2020
- Preparing strategic operations management plan
- Exhibiting effective team management and resource management skills
- Organizing trainings and establishment of operations in accordance to company guidelines
- Ensuring compliance with Health and Safety regulations and manage risk in accordance to company guidelines
- Establishing of new stockyard premises and training facilities
- Increasing turnover by presenting repair services for customers stock
- Organizing product launch and develop customer relationship
- Improvement of company's profitability through optimization, increase of efficiency and cost management along with operational and logistics processes
- Managing approvals of suppliers according to company standards
- Setting up of procedures for export /Import management
- Demand planning and cost control procedure
- Conduct annual stocktaking process as per country/company standards
LOGISTICS MANAGER
PERI Kuwait W.L.L
01.2013 - 01.2017
- Establishing of stockyard facilities and logistics department
- Establishing of logistic team and company wide policy & procedure
- Implementing Health and Safety regulation in accordance to company guidelines
- Planning of delivery and return procedure to increase utilization of the materials
- Planning & organizing product launch and customer meetings
- Demand planning and cost control procedure
- Conduct annual stocktaking process as per country/company standards
STOCKYARD MANAGER
PERI Portugal
01.2009 - 01.2013
- Preparing stockyard layout
- Controlling shipments and returns team
- Procurement and quality control of special formwork
- Supervision and training of in-house formwork assembly
- Cross-trained existing employees to maximize team agility and performance.
- Maximize performance by monitoring daily activities and mentoring team members.
- Coordinating and organizing transport for delivery and returns
- Maintaining Export/Import management
SUPERVISOR-SHIPMENTS RETURNS
PERI Portugal
01.2004 - 01.2009
- Controlling shipments and returns team
- Procurement and quality control of special formwork
- Supervision and training of in-house formwork assembly
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Coordinating and organizing transport for delivery and returns
- Maintaining Export/Import management
QUALITY ADVISOR-Customer Support
PERI Portugal
01.2001 - 01.2004
- Advising customer on damages and maintenance of materials
- Conducted risk assessments, identifying potential issues and implementing preventative measures accordingly.
- Reduced defects and non-conformances by conducting thorough root cause analyses.
- Presenting procedure of packaging of rental returns according to company policy
- Negotiating prices for damages and repair of rental equipment
- Maintaining customer relationship and establishing damage control or rental material
SHIPMENTS & RETURNS LEADER
PERI Portugal
01.1998 - 01.2001
- Leading the shipments & returns team
- Assure material shipped on time to the customer
- Ensuring material quality in accordance to rental criteria
- Training the team for quality assurance
- Controlling costs of spare parts in maintenance of rental returns
Education
Grade 12 -
Technologic administration
Certifications of Ethic social and leadership - undefined
Portugal
Certification of Logistic development - undefined
Portugal
Certification of Hygiene and logistic organization - undefined
Portugal
First aid certificate - undefined
Kuwait
Basic Selling Process - undefined
Kuwait
Leader ship development program - undefined
Kuwait
Strategy & Vision, Building Hight Performance Teams - undefined
Essentials of Leadership & Management - undefined
Coaching Skills for Managers -
Cultural Intelligence program - undefined
Thailand
Stockyard 5S and Efficiency Tracking - undefined
Thailand
Skills
Operational excellence
Time management
Operations management
Decision-making
Problem-solving abilities
Team leadership
Workforce planning
Organizational development
Business analysis
Operational excellence
Certification
Leadership skill
Personal Information
- Date of Birth: 05/30/78
- Nationality: Portuguese
- Marital Status: Married
Timeline
HEAD OF OPERATIONS
PERI TIP - Thailand, Indonesia & Philippines
01.2024 - Current
OPERATIONS MANAGER
PERI Thailand & Philippines
03.2022 - 12.2024
OPERATIONS MANAGER
PERI Thailand
06.2020 - 02.2022
OPERATIONS MANAGER
PERI Kuwait W.L.L
01.2017 - 01.2020
LOGISTICS MANAGER
PERI Kuwait W.L.L
01.2013 - 01.2017
STOCKYARD MANAGER
PERI Portugal
01.2009 - 01.2013
SUPERVISOR-SHIPMENTS RETURNS
PERI Portugal
01.2004 - 01.2009
QUALITY ADVISOR-Customer Support
PERI Portugal
01.2001 - 01.2004
SHIPMENTS & RETURNS LEADER
PERI Portugal
01.1998 - 01.2001
Certifications of Ethic social and leadership - undefined
Portugal
Certification of Logistic development - undefined
Portugal
Certification of Hygiene and logistic organization - undefined
Portugal
First aid certificate - undefined
Kuwait
Basic Selling Process - undefined
Kuwait
Leader ship development program - undefined
Kuwait
Strategy & Vision, Building Hight Performance Teams - undefined
Essentials of Leadership & Management - undefined
Cultural Intelligence program - undefined
Thailand
Stockyard 5S and Efficiency Tracking - undefined
Thailand
Grade 12 -
Technologic administration
Coaching Skills for Managers -
Similar Profiles
Sarunyoo WongkhamSarunyoo Wongkham
Formwork and Scaffolding Designer at PERI Formwork & Scaffolding (Thailand) Ltd.Formwork and Scaffolding Designer at PERI Formwork & Scaffolding (Thailand) Ltd.
Meadow ReynoldsMeadow Reynolds
Nursing Home Volunteer at -Nursing Home Volunteer at -
Tuana AltayTuana Altay
Translator at -Translator at -
Pichaya DoungatitPichaya Doungatit
Receptionist and admin at services apartment at Sky Residence ThonglorReceptionist and admin at services apartment at Sky Residence Thonglor
PAISARN KETPUKDEEKULPAISARN KETPUKDEEKUL
Business Development Manager at Dow Chemical (Thailand) Co., Ltd.Business Development Manager at Dow Chemical (Thailand) Co., Ltd.