PECHAPIERIN LOPEZ DE LEON
Director Of Residences Operations
Phuket
Summary
To be able to work in a challenging atmosphere combining skills, experiences, customer focus and team spirit. Experienced Residences Manager with over 10 years of experience in the private residential properties. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Director of Residences Operations
Anantara Layan Resort
07.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Residences Manager
Anantara Layan Resort Phuket
11.2017 - Current
- To implement the Residences strategy across all operational departments
- To provide a single point of leadership for all operational activities in the residences, and to effectively lead and manage the day-to-day operational activities of the Residences
- To support and implement all corporate programmes and guidelines
- Supervises staff butlers, housekeepers, residence chefs, gardeners, public area, engineering, stewards
- Communicates with owners directly and seek to their needs to maintain the upkeep of their Residences
- Meet and greets all Residences guests for both residences owners and rental guests and attend to their request
- Manages and handles the opening of the newly opened and built residences
- Communicates and coordinates with the different departments, contractors for handover
- Handles and coordinates the allocation of the residences for equal opportunities of rental
- Facilitates the training of the butlers to ensure that service is kept up to standards
- Assists in handling and organizing events in the Residences special dinners, birthdays, anniversary, weddings
- Conduct annual appraisals with all team members as means of motivation and development
- Checks the residences and follow up on maintenance lists
Assistant Villa Manager
Amanpuri
10.2012 - 10.2017
- Assists the Villa Manager in daily villa operations
- Supervises villa staff - both housekeepers and chefs, gardeners, public area, engineering
- Handles staff interviews and hiring
- Ensures that all requests of Villa owners and guests are met and dealt with
- Meets, greets and assists both villa rental and villa owners and their guests
- Assists in Villa reservations and supervise and handles equal allocation of rentals in the villas
- Handles villa owners directly and guests daily requests or complaints
- Handles yearly villa maintenance and ensures that the villas are in top condition (acts as a property manager)
- Handles and coordinates events in villa
Concierge
Four Seasons Hotel
12.2011 - 08.2012
- To provide information on places of interest, tours, restaurants and pubs, flight/travel services, transportation as requested by guests while promoting the hotels services and activities where appropriate
- To portray a genuine, natural and welcoming manner when dealing with guests
- Act as an effective ambassador of the hotel
- Supervise the Guest Services Agents and Doorman to ensure the smooth arrival and departure of guests, proper handling of luggage and valet parked cars
Guest Relations Officer
Amanyara
05.2008 - 11.2011
- Provides above and beyond service to different guest to ensure their stay is memorable from the start to finish
- Extends superior customer service to guests checked-in and checked-out guests, VIP and repeat guests and guest receives personal recognition
- Reports directly to the Guest Relations Manager
- Assists in handling guest complaints and problems
- Creates Guest Relation Notes and Itineraries to acknowledge VIP/Repeat guests
- Updating the guest profiles on regular basis in order to maintain a healthy database
- Assists Guests Assistants for check-ins, check-outs, follow up with activities
- Works closely with the Bellman to maintain proper arrivals and departures procedures are met and ensure that guests are not delayed upon their arrival/ departure from and to the hotel
- Assists/ supervises Guest Assistants with booking guest related activities/ itineraries, arrival and departures and guest issues
Education
Hotel, Restaurant and Institution Management -
University of the Philippines
06.2002 - 10.2006
Skills
Problem-solving
Project management
Operations management
Team management
Personal Information
- Date of Birth: 08/12/84
- Nationality: Filipino Thai
Timeline
Director of Residences Operations
Anantara Layan Resort
07.2024 - Current
Residences Manager
Anantara Layan Resort Phuket
11.2017 - Current
Assistant Villa Manager
Amanpuri
10.2012 - 10.2017
Concierge
Four Seasons Hotel
12.2011 - 08.2012
Guest Relations Officer
Amanyara
05.2008 - 11.2011
Hotel, Restaurant and Institution Management -
University of the Philippines
06.2002 - 10.2006
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