Paytye Panthong
Sales Management, Technicial
Nonthaburi,Bangkroi
Summary
Adept at enhancing customer experiences and streamlining event operations, I leveraged my expertise in remote support and software installation at KASIKORNBANK Public Company. My proactive approach resulted in significant improvements in service delivery and event attendance, showcasing my ability to blend technical skills with exceptional customer service.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
11
11
years of professional experience
Work History
User Support Technician
KASIKORNBANK Public Company
09.2018 - 11.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Managed help desk tickets with exceptional attention to detail, ensuring resolution within established timeframes.
- Support equipment to sales team for example tablet,mini EDC, Sim card
- Arrange office area and furniture support for sales team
Customer Service Executive
Toyota Dealership
Bangkok, Chang Wattana
10.2017 - 10.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Event Organizer
KASIKORNBANK Public Company
Ratburana, Bangkok
01.2014 - 08.2017
- Coordinated schedules and timelines for events.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
- Managed event logistics and operations.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
Education
MBA - Management
Rajamangala University of Technology Rattanakosin
Bangkok, Thailand 08.2024 - 09.2024
Bachelor of Science - Computer And Information Systems
Rajamangala University of Technology Rattanakosin
Bangkok, Thailand 06.2024 - 06.2024
Skills
Remote support
Timeline
MBA - Management
Rajamangala University of Technology Rattanakosin
08.2024 - 09.2024
Bachelor of Science - Computer And Information Systems
Rajamangala University of Technology Rattanakosin
06.2024 - 06.2024
User Support Technician
KASIKORNBANK Public Company
09.2018 - 11.2024
Customer Service Executive
Toyota Dealership
10.2017 - 10.2018
Event Organizer
KASIKORNBANK Public Company
01.2014 - 08.2017
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