Paveena Vuthisombut
Summary
Accomplished professional with a strong foundation in leadership, time-management and customer service excellence. Demonstrates expertise in project management and operational strategy ensuring efficient and effective outcomes. Adept at both effective communication and interpersonal communication. Committed to leveraging skills to drive organizational success and enhance team performance.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Operations Manager
Sea Mastermind
10.2019 - Current
- Increased team efficiency by assigning tasks aligned with individual strengths.
- Manage project to achieve business objectives on time and within budget constraints.
- Created a collaborative work environment for positive team dynamics.
- Optimized workflow procedures with strategic planning and team coordination.
- Professional Development Training in Risk Management for Diving Operations.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Flight Purser
Orient Thai Airlines
08.2011 - 10.2019
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Streamlined administrative tasks for smooth voyage operation.
- Processed information quickly to take immediate action during unexpected or serious situations.
- Maintained and completed administrative records and documents to meet company requirements.
- Partnered with flight department to meet inflight and station operational obligations.
Senior Cabin Crew Member
Japan Airlines
12.1999 - 12.2009
- Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
- Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
- Used excellent customer service skills in addressing passengers' needs.
Education
Bachelor of Arts - Economics
Thammasat University
Bangkok Thailand01-1999
Skills
- Team leadership
- Complaint handling
- Multitasking and organization
- Time management abilities
- Interpersonal communication
- Customer service excellence
- Problem-solving aptitude
- AED and CPR
- First aid
Certification
- First Aid Certification
- SCUBA diving instructor
- Freediving instructor
- Driving license
Languages
Thai
Full Professional
English
Full Professional
Japanese
Limited Working
Timeline
Operations Manager
Sea Mastermind
10.2019 - Current
Flight Purser
Orient Thai Airlines
08.2011 - 10.2019
Senior Cabin Crew Member
Japan Airlines
12.1999 - 12.2009
Bachelor of Arts - Economics
Thammasat University
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