Digitalization & Sustainability
Sabyasachi Paul
Service Operations Manager & Account Management
Bangkok,Thailand
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
6
6
Languages
Work History
Service Operations Manager
Siemens Limited
04.2022 - Current
- Head the Supervisors to schedule employees for specific tasks taking into account customer requirements and employee strengths.
- Maintained records of service transactions and customer feedback for future reference.
- Negotiated beneficial contracts with suppliers/vendors resulting in cost savings without sacrificing quality or reliability.
- Met with customers to discuss service needs and offer available solutions.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.
- Resolved customer complaints in professional and timely manner.
- Improved service operations efficiency by implementing standardized processes and procedures.
- Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Analyzed service reports to identify areas of improvement.
- Reported issues to higher management with great detail.
- Negotiated with vendors to secure best prices for parts and supplies.
- Managed multiple projects concurrently while maintaining strict adherence to deadlines and quality standards.
- Ensured regulatory compliance by staying up-to-date on industry standards and consistently updating company policies accordingly.
- Proved successful working within tight deadlines and a fast-paced environment.
Technology and Business Development- Servo Motors
Siemens Limited
01.2018 - Current
- Set-up of Servo Motors Repair Center in Thailand to Serve the ASEAN market.
- Design of Special tools and equipments as per Factory Standards.
- Captured new customers by optimizing business strategies and launching services to diversify offerings.
- Conducted market research to identify new opportunities and target markets.
- Development of Team to perform the specific task of Servo Motor Repair and Retrofits services
Energy Optimization & Sustanability
Siemens Limited
12.2018 - 03.2022
- Developed proposals that effectively communicated the benefits of proposed solutions to prospective clients through clear language and visuals aids.
- Reviewed architectural, mechanical or electrical plans or specifications to evaluate energy efficiency.
- Visited customer sites to propose practices to improve Energy efficiency by implementation of new products and modifications to existing systems.
- Proposal for Enhanced energy efficiency by conducting detailed assessments of client facilities and infrastructure.
- Identified new business opportunities by researching industry trends and monitoring competitor activities.
Condition Monitoring Developement
Siemens Limited
09.2018 - 03.2022
- Development of Demo unit to showcase customers regarding Condition Monitoring for Rotating Machines.
- Implementation of Cloud based services for Condition monitoring.
- Collaborated with maintenance teams to develop corrective actions based on findings from condition monitoring activities.
Test and Service Engineer
Advanced Power Equipment
09.2013 - 09.2017
- Worked frequently with High to Low Voltage Electrical systems to complete inspections and predict failure patterns.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Organized and directed maintenance shutdowns and startups.
- Streamlined workflow processes for faster issue resolution, collaborating effectively with cross-functional teams.
- Tested systems, noting issues and completing preventive maintenance.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Reduced equipment downtime by performing regular maintenance checks and recommendation of preventive measures.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Preparation of report regarding the engineering services of the Company such as Online Partial discharge analysis, Harmonic analysis, Motor current signature analysis, documents regarding repair and new installationSoft starter. Also responsible for preparation of documents of the Company such as brochures, Job Safety analysis (JSA), preparation of web pages of the Company’s website. Additional responsibilities also include coordination with foreign customers and clients regarding new technologies and development of existing technologies within the company.
- On-site Online Partial Discharge testing (Predictive Maintenance) of High and Medium Voltage electrical equipment which includes Power Transformer, Distribution transformer, Motor, Generator, Metal Clad Switchgear- VCB, Ring Main Unit, Underground cables splicing, Air insulated substation (AIS), Gas Insulated substation (GIS). This service also includes testing of Arcs and mechanical loosening at the joint connections in Low to High voltage systems. This service provides a broad outlook on the condition of insulation of High and medium voltage equipment as well as any electrical imperfections with the equipment tested.
- Infrared Thermography and visual inspection of electrical system to estimate the scope of job to be performed along with detailed report.
- Harmonic and Power system Analysis of High Rise buildings and factories and preparation of solution to Power factor as well as elimination of harmonics within the system.
- Motor Current Signature Analysis of rotating machines (Motor/Generator) to evaluate defects within the rotating equipment along with detailed test report.
- Maintaining efficiency of IT systems of the Company on a part time basis.
- Involvement in Partial discharge testing in High Voltage labs of engineering university of Thailand.
B2B Business Development & Event Management
Anong Thai Silk
12.2007 - 07.2013
- Compiled product and customer data to generate informed profit projections.
- Conducted market research to identify customer needs and preferences.
- Streamlined internal processes for increased efficiency, resulting in faster response times to client inquiries.
- Developed long-term client relationships, leading to higher retention rates and repeat business.
- Increased client acquisition by developing and implementing targeted B2B marketing strategies.
- Represented company and promoted products at conferences and industry events.
- Supported customers continuously from sales process to product set-up and use.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Strengthened relationships with existing clients through proactive account management and regular communication.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Used consultative sales approach to understand and meet customer needs.
Education
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
MVJ College of Engineering
Bangalore 04.2001 -
High School Diploma -
Gurukul Grammar School
Guwahati 04.2001 -
Skills
Cultural Awareness
undefinedInterests
Management
Business Development
Sports
Spiritualism
Timeline
Service Operations Manager
Siemens Limited
04.2022 - Current
Energy Optimization & Sustanability
Siemens Limited
12.2018 - 03.2022
Condition Monitoring Developement
Siemens Limited
09.2018 - 03.2022
Technology and Business Development- Servo Motors
Siemens Limited
01.2018 - Current
Test and Service Engineer
Advanced Power Equipment
09.2013 - 09.2017
B2B Business Development & Event Management
Anong Thai Silk
12.2007 - 07.2013
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
MVJ College of Engineering
04.2001 -
High School Diploma -
Gurukul Grammar School
04.2001 -
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