Patumvadee Ongwong
Koh Samui
Summary
Experienced hospitality professional with a strong background in guest services and international customer care. Based in Koh Samui since 2017, I began working in a hostel before moving to my current guest services role in 2018. Dedicated to creating positive guest experiences and delivering high-quality service.
Overview
11
11
years of professional experience
Work History
Front Office Staff
Horizon Residence Rentals
Koh Samui
04.2018 - Current
- Managed guest check-ins and check-outs efficiently and accurately.
- Coordinated room assignments and maintained accurate occupancy records.
- Processed reservations through the property management system effectively.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Handled billing inquiries and resolved payment issues promptly.
- Resolved customer complaints promptly in a professional manner.
- Assisted other departments when needed to ensure smooth functioning of operations.
- Maintained front desk to provide positive first impression.
- Maintained positive working relationship with fellow staff and management.
Front office staff
Chill Chaweng Hostel
Koh Samui
06.2017 - 03.2018
- Handled guest inquiries and resolved issues promptly and professionally.
- Inspected rooms periodically for any maintenance issues that need attention.
- Provided information about the local area, attractions and amenities to guests upon request.
- Greeted and welcomed guests upon arrival, providing excellent customer service.
- Supported the planning and execution of corporate events and meetings.
- Monitored office expenses and submitted purchase requests.
Administrative & HR Officer
99 DD .Co .,Ltd
11.2014 - 10.2016
- Coordinate day-to-day administrative activities
- Managed and recorded staff attendance, leave reports, and overtime to ensure accurate tracking of employee work hours.
- Prepare and manage staff benefit and social security card distribution and registration, etc.
- Coordinate with other departments in the company and outside the organization.
- Drafted client quotations and contracts to ensure clear understanding of service agreements.
Education
Bachelor Degree - Communication
Ramkhamhaeng University
Thailand07-2012
Skills
- Customer service
- Problem solving
- Team collaboration
- Front office operations
- Customer relationship management
- Customer complaint handling
Profile - Special Qualifications
MS Office Program (Word, Excel, Power Point), Time Attendance software, Outlook, Cloudbed, Myallocator, Resort Manager, Site Minder
Timeline
Front Office Staff
Horizon Residence Rentals
04.2018 - Current
Front office staff
Chill Chaweng Hostel
06.2017 - 03.2018
Administrative & HR Officer
99 DD .Co .,Ltd
11.2014 - 10.2016
Bachelor Degree - Communication
Ramkhamhaeng University