PATTHARAWAN PHANGWAPEE

(Work and Holiday in Australia)

• Processed customer transactions efficiently using POS systems, ensuring accurate handling of cash and credit payments.
• Resolved customer complaints effectively, ensuring positive outcomes that reinforced brand reputation and client retention.
• Prepared high-quality espresso beverages, adhering to customer preferences and company standards.
• Crafted and served diverse cocktails, ensuring high-quality beverage presentation.
• Managed bar inventory, tracking supplies to minimize waste and optimize stock levels.
• Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.

(Work and Holiday in Australia)

• Enhanced customer engagement through personalized service and product knowledge.
• Participated in seasonal inventory audits, ensuring accuracy in stock levels for optimal sales opportunities.
• Conducted product demonstrations to educate customers on features and benefits.
• Working across different departments within the boutique as needed for optimum coverage during peak periods or staff shortages.

• Managed international shipping processes, including documentation and terminology, from purchase order issuance to cargo delivery.
• Applied industry expertise and critical thinking to refine processes and develop solutions for both internal and external challenges.
• Coordinated shipment tasks per customer SOPs, including bookings, pre-alerts, filings, delivery, and invoicing.
• Worked with international teams and third-party agents to ensure efficiency, exceptional customer service, and innovative solutions.
• Built strong customer relationships through prompt responses and effective issue resolution.
• Managed customer inquiries, ensuring timely resolution and satisfaction.
• Coordinated logistics operations, optimizing supply chain processes for efficiency.

• Assisted in the operational activities, document processing and communication with all relevant departments.
• Check Loading plan and Onboard Status to be closed on a daily basis.
• Checking and monitoring the accuracy of data input for customer accounts in the system.
• Assisted in coordinating logistics operations, ensuring timely shipments and compliance with regulations.
• Developed and maintained tracking systems for shipments, improving accuracy and efficiency of logistics processes.