Pattaree Choonhavarakorn

• Partnered with departments to ensure productivity aligned with business objectives, optimizing workforce efficiency and performance.
• Fostered a culture of transparent communication, promoting open dialogue and knowledge-sharing to enhance collaboration.
• Implemented strategic workflow improvements and people management strategies, driving increased team productivity.
• Leveraged data-driven decision-making to enhance departmental efficiency and operational effectiveness.
• Streamlined internal communication channels by establishing clear guidelines and expectations, improving overall coordination.
• Led talent acquisition initiatives, building a diverse and highly skilled workforce to support business growth.
• Conducted comprehensive performance evaluations, providing constructive feedback and identifying development opportunities.
• Designed and implemented career advancement programs to retain top talent and enhance employee engagement.
• Prioritized employee well-being through wellness initiatives and flexible work arrangements, fostering a positive work environment.
• Developed and executed strategic plans to align team objectives with organizational goals, ensuring long-term success.
• Facilitated onboarding and continuous learning programs, equipping employees with the skills needed for career growth and business impact.

Key Achievements

• Performance Management – Led the end-to-end performance management process, from goal setting to calibration, ensuring alignment with business objectives.
• Talent & Succession Planning – Designed and executed people reviews, succession planning, and talent management strategies to build a strong leadership pipeline.
• Leadership Development – Rolled out core competency frameworks and initiated the People Manager Program to enhance managerial capabilities.
• Regional Talent Development – Spearheaded the Asia Pacific Graduate Program (APGP), fostering a pipeline of future leaders across the region.
• HR Process Standardization – Coached HR teams to adopt professional HR practices and standardized processes to enhance efficiency and consistency.
• Strategic HR Consultation – Advised management on performance, organizational development, and leadership strategies to drive business success.
• Employee Development – Conducted needs assessments to identify critical training and development measures, improving workforce performance and engagement.
• Expanded HR Leadership – In 2020, assumed an expanded role overseeing HR Business Partnering, Talent Acquisition, and Safety functions.
• Performance Management Excellence – Established a standardized performance management framework aligned with global best practices.
• Regional Project Success – Successfully rolled out all regional HR initiatives, ensuring seamless implementation and impact across markets.

• Training Needs Assessment – Conducted annual training and development assessments to identify skill gaps and align learning programs with business objectives.
• Instructional Design – Developed effective training materials using a variety of media to enhance learning engagement and retention.
• Program Evaluation & Improvement – Conducted follow-up studies on completed training programs to measure effectiveness and optimize content.
• Onboarding Enhancement – Designed and modified onboarding programs to improve the integration and productivity of new hires.
• Service Excellence Training – Served as a nationwide trainer for Service Excellence, ensuring consistent high-quality service standards across the organization.
• Internal Trainer Development – Established and mentored an internal trainer team across all functions to build in-house training capabilities.
• Event Planning & Facilitation – Planned, organized, and facilitated employee development initiatives, ensuring smooth execution and impactful learning experiences.

• HR Rebranding & Employee Branding – Led a comprehensive rebranding initiative from an HR perspective, including the development of an Employee Branding strategy and the establishment of a Brand Ambassador program to enhance employer identity.
• Subsidiary Alignment & Coordination – Collaborated with all subsidiaries to ensure alignment with corporate HR strategies, successfully executing planned activities across multiple entities.
• Management Associate (MA) Program – Designed and implemented the MA Curriculum, ensuring structured career development by aligning learning objectives with stakeholder expectations and tracking progress for validation.
• Performance Management Optimization – Spearheaded a company-wide Performance Management project, conducting goal-setting workshops and training sessions to enhance employee understanding of performance reviews.
• Onboarding Excellence – Developed and implemented a structured onboarding program for new employees, ensuring a seamless transition and integration into the organization.

Project Management & Learning Development Training & Employee Engagement

• Global & Regional HR Projects – Led and contributed to various global and regional HR initiatives, ensuring alignment with corporate objectives and seamless execution.
• Learning Management System (LMS) – Implemented and managed an online training platform to enhance employee learning accessibility and engagement.
• Global Employee Data (GED) Management – Oversaw the integration and accuracy of employee data within global HR systems, ensuring data integrity and compliance.
• Employee Engagement & Feedback – Conducted Pulse Surveys to gauge employee sentiment and drive continuous workplace improvements.
• Leadership Development – Facilitated the implementation of the People Leadership Tool (PLT) to enhance leadership capabilities across the organization.
• Employer Branding Initiative – Launched the MAKA Plan (Me as KONE Ambassador) to strengthen the company’s employer brand and employee advocacy.
• Employee Development Programs – Designed and managed skill development initiatives, including an English Language Project to enhance employee communication skills.
• Skills Mapping & Competency Assessment – Developed and executed competency frameworks to identify skill gaps and drive targeted employee development.
• ISO 9001 Compliance – Led HR-related aspects of the ISO 9001 Project, ensuring adherence to quality management standards.
• Employee Well-being – Championed a Happy Workplace initiative, fostering a positive and supportive work environment.
• Training Strategy & Execution – Designed the Training Year Plan, organized training programs across departments, and ensured alignment with business needs.
• Return on Training (ROT) Measurement – Monitored and evaluated training effectiveness to optimize learning impact.
• Employee Engagement Activities – Organized corporate social responsibility (CSR) projects, employee appreciation events, and team-building activities to enhance workplace culture.
• Training Reporting – Prepared comprehensive training reports for global headquarters, ensuring visibility and accountability in learning and development efforts.

• Performance Management System Training – Educated employees on the Performance Management System, ensuring company-wide understanding and effective implementation.
• Internal Instructor Development – Proposed and executed solutions to build an internal instructor network, fostering knowledge-sharing within the organization.
• Training Evaluation & Reporting – Monitored training effectiveness, compiled evaluation reports, and provided insights for continuous improvement.
• Organizational Development Initiatives – Designed and proposed training courses and engagement activities to enhance workforce capabilities and alignment with business objectives.
• Training Needs Analysis – Assessed and prepared training needs for all positions, ensuring tailored development opportunities for employees.
• Executive Committee Reporting – Compiled and presented key reports on employee development progress and strategic workforce initiatives for executive decision-making.
• ‘People Talk’ Project – Led the People Talk initiative to encourage employees to become internal instructors, promoting knowledge-sharing and leadership development.
• English Language Training – Served as an instructor for Basic English Communication courses for temporary staff at BITEC, enhancing workplace communication skills.
• Key Position Development – Created Familiarization Templates for key positions to support structured role transitions and leadership readiness.
• Corporate Culture & Team Synergy – Designed and implemented activities to enhance organizational synergy, teamwork, and alignment with corporate culture and values.

• Customer Contact Strategy – Developed and executed a customer contact project aligned with the corporate vision, ensuring effective engagement and long-term relationship management.
• Marketing & Customer Loyalty Initiatives – Designed and implemented marketing plans integrated with corporate strategies to enhance customer loyalty and improve communication effectiveness.
• New Project Management – Led and managed new initiatives, including obtaining training course permissions from the Department of Business Development, ensuring compliance and successful program implementation.