Patson Jose
Bangalore
Summary
Over 25 years of experience in the IT industry across all aspects of the software value chain—from software sales, training, enablement, customer and partner references management, to relationship management.
Overview
27
27
years of professional experience
Work History
Reference Solution Lead-APAC, Customer Outcomes & Advocacy
SAP India
08.2013 - Current
- I am currently working as the regional Reference Solution lead across APAC for multiple LOBs.
- Drive sales closures for the SAP field with customer references, along with the partner ecosystem in APAC. This creates business opportunities and accelerates the sales cycle to a faster closure, increasing market awareness.
- In charge of driving optimized customer recruitment and the creation of customer and partner marketing assets across APAC.
- Elevate customer voice, and amplify SAP’s market narrative through experience-driven programs, AI-powered content tools, and unified recognition platforms.
- Create SAP solution awareness within the APAC references team on GTM, product positioning, and industry trends.
- Liaison with SAP LOB leadership as a value advisor for references.
- Drove the 'SAP Customer Loyalty Survey program' in APAC to ensure SAP achieves the Net Promoter Score (NPS), and helps SAP retain its #1 position. (2013 to 2019)
- Conceptualized and created the SAP Partner references program.
- Coach for young talent at SAP.
- Selected for Aspiring Leader: 'Prepare to Lead' workshop.
India Hub lead for SAP Sales University
SAP India
08.2010 - 08.2013
- Conceptualized a sales certification framework for the field.
- Created a structured approach to employee development, which consisted of face-to-face workshops, coaching, and demonstrating a final presentation/whiteboarding to a group of subject experts.
- Brought visibility to the talent and skills gap, and aligned the sales performance process to employee progression.
- Brought life into a sales onboarding framework that helped the new sales employees be productive in the first quarter. Employees who attended the Sales Onboarding program were able to close deals faster than employees who did not attend the workshop.
- SAP Sales University represents SAP’s strategy to leverage high-quality learning to attract, retain, and develop SAP's field organization, and deliver impactful business results and value to SAP's customers and shareholders.
- SAP APJ FKOM Award – 2013.
- Amazing growth award for Q3 2011 and Q3 2012.
- 2011- India Winner’s Circle club.
Principle consultant & lead of Training & Development Organization
SAP Labs India Private Ltd
02.2005 - 07.2010
- To foster innovation & build world class products through SAP’s R & D colleagues.
- Plan and organize cross functional development projects for Employees, Leadership development, Employee Skill development and Operational excellence.
- Collaboration with other SAP entities within India to give learning opportunities to employees. This meant cost effective & more learning opportunities and thus leveraging on each other’s competency.
- Support HR team in driving Employee Engagement programs, development initiatives and Performance Management.
- Execution of programs – Virtual, Face 2 Face and SAP partners.
- Drove best practices and improvements for continuous improvement.
- Adoption of Learning Management System for training and quality needs; administering LMS courses and user profiles; content management.
- Part of the team that won the 'Golden Peacock – National Training Award 2007'. Case study was presented on ERP competency development academy and Orientation for new hires.
- Successfully Started operations in new SAP labs office – Gurgaon(IN) 2006.
Practice Leader – Information Technology
Adecco People One Consulting
Bangalore
06.2004 - 11.2004
- Responsible for starting the temporary staffing division in IT.
- Building a team and achieving a target of 100 associates all over India, and to increase gradually.
- Client service and maintaining relationships with all clients.
- Responsible for handling all IT associates employed through contract staffing, spread across South India.
- Plan the salary structure in consultation with the client.
- Successfully commissioned a staffing division called Flexione, catering to the IT industry, in 2004.
Senior Sales Executive
E-Macmillan
Bangalore
09.2003 - 05.2004
- Selling E’ Macmillan’s e’learning courses & LMSs.
- Attract new business and build a territory by qualifying opportunities.
- Conduct demonstrations/meetings with key decision makers in Enterprise companies.
- E-Macmillan Software Services is one of the business divisions of UK headquartered Multinational Macmillan Group spread in forty countries across the world. They have large offshore development team and an education wing at Bangalore.
Business Development Manager
RCS Technologies
08.2001 - 09.2003
- Introduce, position & sell the software solutions of RCS.
- Account management; identify business opportunities, achieve assigned financial/non-financial goals, and identify opportunities to increase ‘wallet share’.
- Build & maintain key high level executive relationships within customers which helps getting feedback on products to scale up and sell the offerings.
- Software development house with a team of over 400 programmers. RCS develops world class applications for large corporations to help their business run efficiently & smoothly. Their software products TRAXX and CDOCS are used by many fortune 500 companies for Fixed Assets Management and Compliance Management. They support the IT Infrastructure teams of various overseas corporations and few if their customers include ANZ, ERNST & YOUNG, GE, TESCO, HONEYWELL and MERCEDES BENZ.
Business Development Manager
RCS Education Pvt Ltd
06.1999 - 08.2003
- Build relationships with key customer decision-makers, understand the project requirements, and position and sell Sun Microsystems’ educational offerings.
- Grow revenue from the corporate sales division.
- Achieve 100% business targets in the areas of Sales, Revenue Collection, and overall Profitability from existing and new clients.
- To guide, mentor, train, and motivate a team of four sales executives.
Education
Bachelor’s degree - Hospitality Management
Bangalore university
Bangalore, IndiaBangalore, India
Master of Business Administration -
Alliance University
Bangalore, IndiaBangalore, India
Skills
- Customer advocacy
- Partner engagement
- Customer relationship management
- Project coordination
- Coaching and mentoring
- Teamwork and collaboration
Competence
- Customer Success & Relationship Management
- Customer & Partner References Management
- Sales force Enablement
- Escalation Management
- Project Management for Strategy, Process, and Development projects
- People manager with exposure to functions in highly-matrix driven organizations and international exposure.
Personal Information
ID Number: I032651
Timeline
Reference Solution Lead-APAC, Customer Outcomes & Advocacy
SAP India
08.2013 - Current
India Hub lead for SAP Sales University
SAP India
08.2010 - 08.2013
Principle consultant & lead of Training & Development Organization
SAP Labs India Private Ltd
02.2005 - 07.2010
Practice Leader – Information Technology
Adecco People One Consulting
06.2004 - 11.2004
Senior Sales Executive
E-Macmillan
09.2003 - 05.2004
Business Development Manager
RCS Technologies
08.2001 - 09.2003
Business Development Manager
RCS Education Pvt Ltd
06.1999 - 08.2003
Bachelor’s degree - Hospitality Management
Bangalore university
Master of Business Administration -
Alliance University