Summary
Overview
Work History
Education
Skills
Communication Skills
Personal Information
Timeline
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Patsita Trakarnrungroj

Patsita Trakarnrungroj

Duty Manager
Bangkok

Summary

Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.

Overview

13
13
years of professional experience

Work History

Duty Manager

Carlton Hotel Bangkok Sukhumvit
11.2019 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.

Guest Service Agent Supervisor

JW Marriott Hotel Bangkok
06.2016 - 01.2019

Room Controller and Reservation

JW Marriott Hotel Bangkok
07.2015 - 01.2016

Guest Service Agent

JW Marriott Hotel Bangkok
07.2012 - 01.2015

Task force

Marriott Executive Apartments Sathorn Vista
04.2014 - 05.2014

Education

Bachelor of Arts - Tourism and Hotel Studies, Hotel Management, English

Bangkok University
01.2008 - 1 2012

internship training program - Front Office Trainee

JW Marriott Hotel Bangkok
03.2011 - 5 2011

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St. Francis Xavier Convent School

Skills

    Customer communication

    Verbal and written communication

    Motivational leadership

    Negotiation

    Attention to detail

    Decision-making

    Complex Problem-solving

    Safety protocols

    Coaching and mentoring

    Professionalism and integrity

Communication Skills

Thai : Native in listening, speaking, reading, and writing skills.

English : Fluent in listening and speaking skills : Good command in reading and writing skills.

Personal Information

  • Age: 35
  • Date of Birth: 09/29/89
  • Marital Status: Single

Timeline

Duty Manager

Carlton Hotel Bangkok Sukhumvit
11.2019 - Current

Guest Service Agent Supervisor

JW Marriott Hotel Bangkok
06.2016 - 01.2019

Room Controller and Reservation

JW Marriott Hotel Bangkok
07.2015 - 01.2016

Task force

Marriott Executive Apartments Sathorn Vista
04.2014 - 05.2014

Guest Service Agent

JW Marriott Hotel Bangkok
07.2012 - 01.2015

internship training program - Front Office Trainee

JW Marriott Hotel Bangkok
03.2011 - 5 2011

Bachelor of Arts - Tourism and Hotel Studies, Hotel Management, English

Bangkok University
01.2008 - 1 2012

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St. Francis Xavier Convent School
Patsita TrakarnrungrojDuty Manager