Patsita Trakarnrungroj
Duty Manager
Bangkok
Summary
Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Overview
13
13
years of professional experience
Work History
Duty Manager
Carlton Hotel Bangkok Sukhumvit
11.2019 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Guest Service Agent Supervisor
JW Marriott Hotel Bangkok
06.2016 - 01.2019
Room Controller and Reservation
JW Marriott Hotel Bangkok
07.2015 - 01.2016
Guest Service Agent
JW Marriott Hotel Bangkok
07.2012 - 01.2015
Task force
Marriott Executive Apartments Sathorn Vista
04.2014 - 05.2014
Education
Bachelor of Arts - Tourism and Hotel Studies, Hotel Management, English
Bangkok University
01.2008 - 1 2012
internship training program - Front Office Trainee
JW Marriott Hotel Bangkok
03.2011 - 5 2011
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St. Francis Xavier Convent School
Skills
Customer communication
Verbal and written communication
Motivational leadership
Negotiation
Attention to detail
Decision-making
Complex Problem-solving
Safety protocols
Coaching and mentoring
Professionalism and integrity
Communication Skills
Thai : Native in listening, speaking, reading, and writing skills.
English : Fluent in listening and speaking skills : Good command in reading and writing skills.
Personal Information
- Age: 35
- Date of Birth: 09/29/89
- Marital Status: Single
Timeline
Duty Manager
Carlton Hotel Bangkok Sukhumvit
11.2019 - Current
Guest Service Agent Supervisor
JW Marriott Hotel Bangkok
06.2016 - 01.2019
Room Controller and Reservation
JW Marriott Hotel Bangkok
07.2015 - 01.2016
Task force
Marriott Executive Apartments Sathorn Vista
04.2014 - 05.2014
Guest Service Agent
JW Marriott Hotel Bangkok
07.2012 - 01.2015
internship training program - Front Office Trainee
JW Marriott Hotel Bangkok
03.2011 - 5 2011
Bachelor of Arts - Tourism and Hotel Studies, Hotel Management, English
Bangkok University
01.2008 - 1 2012
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St. Francis Xavier Convent School
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