Pathompong Chaiprapa
IT Onsite Service Support
Summary
Versatile IT Support Specialist with a solid background in hospitality, offering over 4 years of hands-on experience delivering onsite technical solutions to enterprise clients. Known for adaptability, clear communication, and swift problem-solving in both tech and customer-facing environments. Passionate about connecting people and systems to create seamless digital experiences.
Overview
9
9
years of professional experience
1
1
Language
Work History
Onsite Service Support
Professional One Company Limited
05.2021 - Current
- Monitor backend systems to identify issues, and report them to the appropriate teams for resolution.
- Respond promptly and courteously to partner requests via phone, email, or WhatsApp, maintaining professionalism.
- Log helpdesk interactions accurately, including details and history of issues, for effective tracking.
- Be ready to take on additional tasks or special projects as assigned by management, showing flexibility and teamwork.
Night GSO Supervisor
Ramada Chaophya Park Hotel
11.2020 - 01.2021
- Managed the guest service department at the Front Desk during the night shift. Handled escalated guest situations, and provided recovery when necessary. I prepared a daily summary report and performed night audit duties.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Night Auditor
Kokotel Bangkok Surawong
05.2018 - 01.2020
- Checking in guests and handling their overnight requests.
- Handling end-of-day booking, auditing, and account reconciliation.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Front Office
Dewan Bangkok Hotel
09.2017 - 04.2018
- Greet hotel guests, and address any questions or concerns.
- Make reservations in the hotel system and fulfill guest requests
- Maintain an organized front desk and contact appropriate staff to resolve issues and ensure guest comfort
- Respond to and follow up with travel agencies regarding contracts and room sales
Receptionist
Thrive The Hostel
11.2016 - 08.2017
- Conduct check-in and check-out procedures on the company website.
- Create and follow a plan to maintain the desired atmosphere.
- Receiving and replying to emails, and creating reservations for customers that come from various channels.
Education
Bachelor of Arts - Industrial & Organization Psychology
04.2001 -
- 2.3 GPA
- Psychology Assistant, Veteran's general hospital, Completed 2015
Skills
Quick learner
Timeline
Onsite Service Support - Professional One Company Limited
05.2021 - Current
Night GSO Supervisor - Ramada Chaophya Park Hotel
11.2020 - 01.2021
Night Auditor - Kokotel Bangkok Surawong
05.2018 - 01.2020
Front Office - Dewan Bangkok Hotel
09.2017 - 04.2018
Receptionist - Thrive The Hostel
11.2016 - 08.2017
Suan Dusit University - Bachelor of Arts, Industrial & Organization Psychology
04.2001 -