Summary
Overview
Work History
Education
Skills
Timeline
Pathompong Chaiprapa

Pathompong Chaiprapa

IT Onsite Service Support

Summary

Versatile IT Support Specialist with a solid background in hospitality, offering over 4 years of hands-on experience delivering onsite technical solutions to enterprise clients. Known for adaptability, clear communication, and swift problem-solving in both tech and customer-facing environments. Passionate about connecting people and systems to create seamless digital experiences.

Overview

9
9
years of professional experience
1
1
Language

Work History

Onsite Service Support

Professional One Company Limited
05.2021 - Current
  • Monitor backend systems to identify issues, and report them to the appropriate teams for resolution.
  • Respond promptly and courteously to partner requests via phone, email, or WhatsApp, maintaining professionalism.
  • Log helpdesk interactions accurately, including details and history of issues, for effective tracking.
  • Be ready to take on additional tasks or special projects as assigned by management, showing flexibility and teamwork.

Night GSO Supervisor

Ramada Chaophya Park Hotel
11.2020 - 01.2021
  • Managed the guest service department at the Front Desk during the night shift. Handled escalated guest situations, and provided recovery when necessary. I prepared a daily summary report and performed night audit duties.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Night Auditor

Kokotel Bangkok Surawong
05.2018 - 01.2020
  • Checking in guests and handling their overnight requests.
  • Handling end-of-day booking, auditing, and account reconciliation.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

Front Office

Dewan Bangkok Hotel
09.2017 - 04.2018
  • Greet hotel guests, and address any questions or concerns.
  • Make reservations in the hotel system and fulfill guest requests
  • Maintain an organized front desk and contact appropriate staff to resolve issues and ensure guest comfort
  • Respond to and follow up with travel agencies regarding contracts and room sales

Receptionist

Thrive The Hostel
11.2016 - 08.2017
  • Conduct check-in and check-out procedures on the company website.
  • Create and follow a plan to maintain the desired atmosphere.
  • Receiving and replying to emails, and creating reservations for customers that come from various channels.

Education

Bachelor of Arts - Industrial & Organization Psychology

Suan Dusit University, Bangkok, Thailand
04.2001 -
  • 2.3 GPA
  • Psychology Assistant, Veteran's general hospital, Completed 2015

Skills

Quick learner

Timeline

Onsite Service Support - Professional One Company Limited
05.2021 - Current
Night GSO Supervisor - Ramada Chaophya Park Hotel
11.2020 - 01.2021
Night Auditor - Kokotel Bangkok Surawong
05.2018 - 01.2020
Front Office - Dewan Bangkok Hotel
09.2017 - 04.2018
Receptionist - Thrive The Hostel
11.2016 - 08.2017
Suan Dusit University - Bachelor of Arts, Industrial & Organization Psychology
04.2001 -
Pathompong ChaiprapaIT Onsite Service Support