PATHITTA THEERATHAMMAPOB
Cabin Crew Manager
Bangkok,Thailand
Summary
Proactive and meticulous Cabin Manager with over 14 years of experience in Aviation industry. Proficiency in customer-oriented team player with expertise generating optimal satisfaction levels while building profits and customer generation. Customer-focused professional with successful 14-years and 291 days career in Aviation and hospitality sector. Dynamic successful applying collaboration and multi task in busy business environment.
Overview
14
14
years of professional experience
6
6
Certifications
2
2
Language
Work History
Cabin Crew Manager
Etihad Airways
Abu Dhabi, United Arab Emirates
03.2006 - 12.2020
- Mentoring, guiding and motivating their team to ensure consistently high safety standards, empowering them to achieve premium level of onboard service, PR and hospitality.
- Coordinated to relevant department, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Being accountable for day to day leadership and management of team of crew and for service delivery to guests.
- Increased operational efficiency by developing improved filing systems for confidential guests records and reports.
- Coordinated site investigations, documented issues and escalated to executive teams as needed .IE VIP guests ,guests concern.
- Offering unique brand of modern Arabian hospitality that exceeds guests' expectations.
- Assessed catering quality and quantity to maintain effective cost controls and maximize customer satisfaction and business operational performance.
- Recognized ,In flight Chef,Food & Beverage manager ,cabin senior and premium cabin crew areas needing improvement and implemented "Snapshot " program, enhancing productivity.
- Delivered training for staff development, change management and materials, process and technical controls.
- Developed detailed plans based on broad guidance and direction.
Senior Cabin Crew Manager
Etihad Airways
Abu Dhabi, United Arab Emirates
06.2009 - 08.2013
- Coach Economy crew members effective customer service techniques, exceeding guests satisfaction rates 100 %.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as manpower and preventing waste.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations when operating narrow bodied aircraft.
- Coach economy crew member to maximize storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Supervised site investigations, reported incident and liaised those that required further assistance.
- Brief,coach,evaluate economy crew member performance.
First Class & Business Class Cabin Crew Member
Etihad Airways
Abu Dhabi , United Arab Emirates
03.2006 - 06.2009
- Business class service trained in March 2006.
- Promoted to worked in First class in December 2007
- Performed exceed guest expectation and delivering outstanding service to VVIP, VIP and also Royal family member on each flight.
- Paid attention to details in all service process.
- Delivered best hospitality to premium and all guests.
- Liaised with cabin manager for all incidents.
- Ensured increased guests received outstanding hospitality and service from us.
Secretary to General Manager
Unif PresidentCo.,Ltd.
Bangkok, Thailand
06.2005 - 01.2006
- Produced accurate office files, and translating Thai to Mandarin to support executives and General manager .during conference
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Handled all scheduling for General Manager's calendar and prepared 3 meeting agenda and materials per day
Education
Bachelor of Law - Law Enforcement
Ramkhamhaeng University
Bangkok 06.2005 - 06.2015
Bachelor of Law - Law Enforcement
Thammasat University
Bangkok 06.1997 - 06.2004
No Degree - Mandarin
National Taiwan Normal University Mandarin
Taipei,Taiwan 01.2000 - 11.2022
Skills
Customer relations and communications
Multitasking abilities
Adaptability
Collaboration
Staff Management
First Aid/CPR
Leadership
Accomplishments
- Documented and resolved the Embassador inquiry which led to optimal result and received the recognition letter from him.
- Used the Keynote on iPad toenhance the flight briefing details and in flight duty free sale.
Certification
Certified Cabin Manager, Etihad Airways - NOV2013-DEC2020
Timeline
Senior Cabin Crew Manager
Etihad Airways
06.2009 - 08.2013
Cabin Crew Manager
Etihad Airways
03.2006 - 12.2020
First Class & Business Class Cabin Crew Member
Etihad Airways
03.2006 - 06.2009
Secretary to General Manager
Unif PresidentCo.,Ltd.
06.2005 - 01.2006
Bachelor of Law - Law Enforcement
Ramkhamhaeng University
06.2005 - 06.2015
No Degree - Mandarin
National Taiwan Normal University Mandarin
01.2000 - 11.2022
Bachelor of Law - Law Enforcement
Thammasat University
06.1997 - 06.2004