Patchareerat Chairattanapak
IT Application Support Specialist
Nonthaburi
Summary
Ability to manage multiple important tasks with a positive attitude. Willing to take on additional responsibility to help team to achieve company goals.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
IT Application Support Specialist
Krung Thai Credit Card.
7 2022 - Current
- Coordinate and aid end users in project implementation, including investigation, analysis, testing, maintenance and operational processes related to Front End Application, Payment Gate Way System, OTP System, Payment Touch Branch, Mobile Application.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
AVP, ATM and agent Chapter
kasikornthaibank pcl.
05.2021 - 07.2022
- Implement KBANK ATM Project in Vientiane Capital, Lao PDR
- Prepare all related ATM document such as ATM User manual, ATM Procedure, and flow to ATM Lao team.
- Enhancement, conducting, testing and sing off UAT for ATM Online and Back-office system.
- Coordinating with ATM vendor to enhance ATM system.
- Review daily ATM production issues and coordinate with ATM support team to resolve any issues so that ATM can continue to service.
- Coordinate with LAPNETs (Lao National Payment Network)
- Coordinate with ATM Member Bank in Lao PDR.
CSRM Manager
National itmx co ltd
10.2016 - 04.2021
- Receive complaints, problem issue and coordinate with relevant departments to resolve problems according to the specified standards
- To build a good relationship between members and companies by helping, coordinate and providing good service/activities to all members
- Provide members with important company information such as details of the project progress
- Summary of important document versions etc
- Prepare Regulation Documents, Business Rule and System User Manual for members (PromptPay Credit Transfer, Bill Payment, QR-Payment, B Scan C, Bulk Payment, Single Payment and QR Cross Border)
- Coordinate and support member bank to implement their project such as PromptPay Credit Transfer, PromptPay Bill Payment, QR-Payment, PromptPay e-wallet and Bulk Payment
- Training Back Office System for members
- (PromptPay service, Bulk payment service)
- Receive complaints, problem issue and coordinate with relevant departments to resolve problems
- Answering questions and clarifying about PromptPay business rule for member banks
- Assist and collaborate with members to test the Annual Emergency Test Plan (DRP).
ELECTRONIC OPERATION MANAGER
LAND & HOUSE BANK PCL
07.2008 - 10.2016
- Coordinating with PCC for joining ATM Pool
- Coordinating with vendor for developing new service channel; Internet Banking, Mobile Banking
- Developing and controlling all operational procedures of ATM and E-banking
- Conducting, testing and sing off UAT for ATM and E-banking service
- Analyze customers’ needs and prepare document to enhancement system to meet their requirement such as Bill Payment report, Direct Debit-Credit interface process, Internet Banking report etc
- Being a trainer in E-Payment system; Bill payment System, Direct Debit/Credit System, ATM Front End System
- Being a trainer in Deposit System, Remittance System and Report System
- Being as a Branch Help desk to help branch staff solving the issue about electronic payment service and system
- Prepare System User Manual and Procedure Manual for user in relate service
- Provide information related to suspected ATM transactions to the relevant departments for investigation
- Monitoring and manage ATM replenishment
- Monitor the ATM system to be able to serve customers all the time
- Assist and collaborate with relate team to test the Annual Emergency Test Plan (DRP).
ELECTRONIC OPERATION Asst. MANAGER
THAI CREDIT RETAIL BANK PCL
07.2003 - 06.2008
- Developing and controlling all operational procedures of ATM and E-banking and deposit system
- Coordinating with PCC for joining ATM Pool
- Key Holder for Generate ATM PIN and PIN Verify Key
- Monitoring and manage ATM replenishment
- Prepare ATM System User Manual and ATM Procedure for user
- Being a trainer in ATM System, ATM replenishment and Branch Operation System.
SENIOR OFFICER
UOB THAI PCL
07.1997 - 06.2003
- Being a trainer of Branch Operation System; Deposit System, Remittance System
- Responsibility Open Account, maintenance (CIF, Account)
- Being a Branch Cashier
- Money Exchange
- ATM replenishment and settlement
- Operate Daily routine in branch.
Education
Bachelor’s degree - Business Education
Chiang Mai University
01.1993 - 04.1996
High School, Language-Arts (French) - undefined
Dara Academy Chiang Mai
01.1993 - undefined
Skills
MS Office
Activity
ITMX Employee Activities Committee
Personal Information
- Date of Birth: 04/14/76
- Nationality: THAI
- Marital Status: Married
- Religion: Buddhist
References
Mr. Samran Inthisan, Head of Customer Support & Relationship Management Department, National ITMX Co. Ltd.
Timeline
AVP, ATM and agent Chapter
kasikornthaibank pcl.
05.2021 - 07.2022
CSRM Manager
National itmx co ltd
10.2016 - 04.2021
ELECTRONIC OPERATION MANAGER
LAND & HOUSE BANK PCL
07.2008 - 10.2016
ELECTRONIC OPERATION Asst. MANAGER
THAI CREDIT RETAIL BANK PCL
07.2003 - 06.2008
SENIOR OFFICER
UOB THAI PCL
07.1997 - 06.2003
Bachelor’s degree - Business Education
Chiang Mai University
01.1993 - 04.1996
High School, Language-Arts (French) - undefined
Dara Academy Chiang Mai
01.1993 - undefined
IT Application Support Specialist
Krung Thai Credit Card.
7 2022 - Current
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